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Treasury Fulfilment and Service Senior Specialist-Service

Dublin, , Ireland

Job Description:


Job Description

Job Title: Treasury Fulfilment and Service Senior Specialist-Service

Corporate Title: Officer

Location: Dublin

Role Description:

  • Be responsible for supporting clients treasury accounts in EMEA
  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
  • Employing polished verbal and written communications to constantly keep our client and sales partners informed
  • Possessing a passion and urgency to serve our clients and operate as a client advocate
  • Managing multiple requests simultaneously that contain a variety of complexities and resolution periods
  • Working independently with strong organisational skills to overcome challenges with requests and ensures our client’s needs are satisfied
  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
  • Applicant should be client focused and comfortable in face to face client meetings, a team player, communicate candidly, able to improve processes, drive for results and take ownership to enhance client delight

The Team:

We are seeking a Treasury Service Advisor to join an established team in Dublin. Working with our varied multi-national corporate client base here in Ireland you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Whether you’re already working within operational cash management or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.

Core Skills:

  • Broad understanding of cash and treasury management products
  • Prior experience gained within financial services or investment banking OR within a large AP/AR team
  • Able to demonstrate strong experience and performance in client facing roles, preferably within a similar client servicing function
  • Excellent interpersonal, communication, presentation, organization and team skills
  • Knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Nice to have: Demonstrated experience with continuous improvement and process efficiency methodologies

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:


Job Description

Job Title: Treasury Fulfilment and Service Senior Specialist-Service

Corporate Title: Officer

Location: Dublin

Role Description:

  • Be responsible for supporting clients treasury accounts in EMEA
  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery
  • Employing polished verbal and written communications to constantly keep our client and sales partners informed
  • Possessing a passion and urgency to serve our clients and operate as a client advocate
  • Managing multiple requests simultaneously that contain a variety of complexities and resolution periods
  • Working independently with strong organisational skills to overcome challenges with requests and ensures our client’s needs are satisfied
  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience
  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process
  • Applicant should be client focused and comfortable in face to face client meetings, a team player, communicate candidly, able to improve processes, drive for results and take ownership to enhance client delight

The Team:

We are seeking a Treasury Service Advisor to join an established team in Dublin. Working with our varied multi-national corporate client base here in Ireland you’ll help to support clients with their everyday Banking, cash management and treasury services, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery to, and build relationships with a variety of client stakeholders.

Whether you’re already working within operational cash management or servicing clients in a financial services environment and you have the passion to develop a career in wholesale banking then we’d love to hear from you.

This role presents an exciting opportunity to grow your career with exposure to a variety of financial products, internal exposure to business and support stakeholders and expected year-on-year growth and expansion of the team, we can offer excellent development and the roles represents the ideal mobility opportunity.

Core Skills:

  • Broad understanding of cash and treasury management products
  • Prior experience gained within financial services or investment banking OR within a large AP/AR team
  • Able to demonstrate strong experience and performance in client facing roles, preferably within a similar client servicing function
  • Excellent interpersonal, communication, presentation, organization and team skills
  • Knowledge of payment formatting, liquidity structures (zero balancing and sweeping), European payrolls and direct debit processes

Nice to have: Demonstrated experience with continuous improvement and process efficiency methodologies

Bank of America:

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-22001678

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Ashleigh Burke

Referral Bonus:

0

Street Address

Primary Location:
BLOCK D LEOPARDSTOWN RD, Dublin, 18