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Operations Analyst

Charlotte, North Carolina

Job Description:

Job Description

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. This is a customer service role receiving multiple calls throughout the day.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Experience receiving calls throughout the business day, up to 50 calls per day
  • Typing and Data entry experience
  • Client facing experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Excellent oral and written communication skills
  • Exceptional Customer Service experience
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks

Desired Skills:

  • Previous USD wire experience
  • Expert level Excel experience
  • Working knowledge of payment investigations systems
  • Financial industry experience 

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 10:30am - 7:00pm

Referral Bonus Amount:

0

Job Description:

Job Description

Responsibilities include day-to-day analysis, research and resolution of varied problems including receiving 50+ calls per day. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. This is a customer service role receiving multiple calls throughout the day.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Experience receiving calls throughout the business day, up to 50 calls per day
  • Typing and Data entry experience
  • Client facing experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Excellent oral and written communication skills
  • Exceptional Customer Service experience
  • Experience with working independently and on teams
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks

Desired Skills:

  • Previous USD wire experience
  • Expert level Excel experience
  • Working knowledge of payment investigations systems
  • Financial industry experience 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22001447

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
150 N COLLEGE ST, NC, Charlotte, 28255