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Sr Operations Consultant

Charlotte, North Carolina;

Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment. Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.

Job Description

Training Focus - develop, facilitate and administer onboarding, recurring and update training for Global Payment Operations Fraud team employee functions and processes.

Partner closely with process design and project management teams, along with procedure writers to learn and understand new and updated operations functionality to be able to develop or update training materials and deliver training to operations employees.

Responsible for developing training metrics and measures of success

Responsible for scheduling and tracking required training
 
Collaborate on initiatives and projects as required

Preferred Qualifications

5-7 in operations environment training experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research. Leads in the design, development and implementation of complex products, systems and services in an operations environment. Manages projects and direct activities of a team related to special initiatives of an operations nature. Functions as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Provides work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives. Builds strong relationships with Business Partners across LOBs. Has in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.

Job Description

Training Focus - develop, facilitate and administer onboarding, recurring and update training for Global Payment Operations Fraud team employee functions and processes.

Partner closely with process design and project management teams, along with procedure writers to learn and understand new and updated operations functionality to be able to develop or update training materials and deliver training to operations employees.

Responsible for developing training metrics and measures of success

Responsible for scheduling and tracking required training
 
Collaborate on initiatives and projects as required

Preferred Qualifications

5-7 in operations environment training experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22001097

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Felicia Duke

Referral Bonus:

0