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Productions Services Lead - Core Technology Infrastructure

Pennington, New Jersey;

Job Description:

Position Summary:

The Production Services Lead will be accountable for timely updates and restoration of all issues Escalated by Advisory users to the team directly or to Senior Leaders. This position is very critical for deployments and environment support for critical platforms in IBST wealth such as BU and Services. Login functionality is part of these platforms. The candidate will be responsible for timely updates to Executive Leadership of status of all escalations in the team, and identify ways to prevent escalations in the environment by identifying and working with partner teams on process gaps, technology gaps, or stability concerns.

Responsibilities:

Ensuring stability of applications in production

Coordinates with various support teams across the organization, for problem research and resolution.

Communicates with management the overall status and health of the applications.

Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Provides monitoring of the environment during release or independent change and tracks changes to the production environment for management and executive communications.

Interacts with clients and provides them with the status of production issues.

Performs troubleshooting, analysis, research and resolution using advanced query and programming skills.

Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users

Provide daily executive management updates to outstanding Advisory Escalations

Takes accountability on analysis and troubleshooting of escalations which appear to be related to Advisory Framework applications and/or technologies

Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams

Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.   

Required Skills:

  • Windows Servers
  • Microsoft IIS
  • CA servers
  • Ansible Application
  • Troubleshooting Release support

Desired Skills:

  • Prior experience working with Linux/Unix Server Technologies
  • Windows Scripting experience
  • Previous experience working with Blade Logic
  • Network topologies
  • Monitoring tools such as Splunk

Core Technology Infrastructure Organization:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary:

The Production Services Lead will be accountable for timely updates and restoration of all issues Escalated by Advisory users to the team directly or to Senior Leaders. This position is very critical for deployments and environment support for critical platforms in IBST wealth such as BU and Services. Login functionality is part of these platforms. The candidate will be responsible for timely updates to Executive Leadership of status of all escalations in the team, and identify ways to prevent escalations in the environment by identifying and working with partner teams on process gaps, technology gaps, or stability concerns.

Responsibilities:

Ensuring stability of applications in production

Coordinates with various support teams across the organization, for problem research and resolution.

Communicates with management the overall status and health of the applications.

Looks for areas of improvement in monitoring, application stability, and speed of determining root cause.

Provides monitoring of the environment during release or independent change and tracks changes to the production environment for management and executive communications.

Interacts with clients and provides them with the status of production issues.

Performs troubleshooting, analysis, research and resolution using advanced query and programming skills.

Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users

Provide daily executive management updates to outstanding Advisory Escalations

Takes accountability on analysis and troubleshooting of escalations which appear to be related to Advisory Framework applications and/or technologies

Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams

Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.   

Required Skills:

  • Windows Servers
  • Microsoft IIS
  • CA servers
  • Ansible Application
  • Troubleshooting Release support

Desired Skills:

  • Prior experience working with Linux/Unix Server Technologies
  • Windows Scripting experience
  • Previous experience working with Blade Logic
  • Network topologies
  • Monitoring tools such as Splunk

Core Technology Infrastructure Organization:

Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world
Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully
Wants to be a great place for people to work and strives to create an environment where all employees have the opportunity to achieve their goals
Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience
Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs
Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving them what they need to remain vibrant and vital

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22001045

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Angela Kathmann

Referral Bonus:

0