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Application Production Support for Finance

Charlotte, North Carolina

Job Description:

The candidate will work closely with the Line Of Business and development team to identify ongoing problems, suggest solutions, and implement improvements as well as review upcoming projects/deliverables with the development team on a regular basis.

Key responsibilities:

  • Application Production support role with experience in production support with strong, in-depth knowledge in UNIX, Oracle PLSQL, Autosys, Informatica and monitoring tools

  • Day to day task requires the ability to solve production outages or other major business impacting issues under tight deadlines, which may include defining root cause and problem resolution follow-up

  • Performing production support tasks including performance monitoring, proactive system health checks, managing application patching, perform disaster recovery exercises, and application access reviews as needed

  • Identify/escalate Governance issues as needed

  • Ensure production and performance SLAs are current and that they are met

  • Escalate issues that need attention

  • Creating Knowledge Transfer/How-To documents to highlight production support procedures

  • Support on-call rotation for off-hours and weekend support as needed

Required Skills:

  • Experience working with .Net applications, Autosys, Bladelogic, Windows, and Linux platforms

  • Experience with Database systems (Oracle & SQL Server)

  • Experience in triaging production issues and identifying root cause and corrective actions

  • Experience with ITSM Remedy (Change Management, Incident Management, Problem management, and Request Management)

  • Excellent written and verbal communication skills

  • Positive attitude and capable of remaining calm when under pressure

  • Great attention to detail

  • Excellent team player

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The candidate will work closely with the Line Of Business and development team to identify ongoing problems, suggest solutions, and implement improvements as well as review upcoming projects/deliverables with the development team on a regular basis.

Key responsibilities:

  • Application Production support role with experience in production support with strong, in-depth knowledge in UNIX, Oracle PLSQL, Autosys, Informatica and monitoring tools

  • Day to day task requires the ability to solve production outages or other major business impacting issues under tight deadlines, which may include defining root cause and problem resolution follow-up

  • Performing production support tasks including performance monitoring, proactive system health checks, managing application patching, perform disaster recovery exercises, and application access reviews as needed

  • Identify/escalate Governance issues as needed

  • Ensure production and performance SLAs are current and that they are met

  • Escalate issues that need attention

  • Creating Knowledge Transfer/How-To documents to highlight production support procedures

  • Support on-call rotation for off-hours and weekend support as needed

Required Skills:

  • Experience working with .Net applications, Autosys, Bladelogic, Windows, and Linux platforms

  • Experience with Database systems (Oracle & SQL Server)

  • Experience in triaging production issues and identifying root cause and corrective actions

  • Experience with ITSM Remedy (Change Management, Incident Management, Problem management, and Request Management)

  • Excellent written and verbal communication skills

  • Positive attitude and capable of remaining calm when under pressure

  • Great attention to detail

  • Excellent team player

Technology Infrastructure Organization:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22000852

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
525 N TRYON ST, NC, Charlotte, 28255