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Merchant Transactional Risk Monitoring Team Manager

Phoenix, Arizona;

Job Description:

The Merchant Transaction Risk Monitoring Operations Team Manager will lead a team of transaction risk monitoring analysts which may include associates in multiple locations; coordinate and manage work flow assignments of transaction risk analyst staff ensuring appropriate key performance indicators are in place to monitor operational execution. Monitor, review, and close risk alert/reviews ensuring in depth research is completed in a timely manner balancing merchant impact with a goal of stopping fraudulent activity.  Ensure application and transaction risk events are documented, reported, and researched to adhere to current policies and procedures, and mitigate future liabilities. Perform in line quality control testing of investigations completed by the transaction risk monitoring staff.  

In this role you will manage a specific operations segment or a small operations unit of the company's operations activities. May report to a group operations manager or a Sr. Operations Manager. May be required to lead other initiatives to drive efficiency, cost reductions, improve customer experience throughout the business, and may act as the subject matter expert on various projects/forums. Must be able to work in a high-volume, high-capacity and high-execution environment. Responsible for executing line of business strategy, managing escalations, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership.  Ensures associates have the tools, training and resources to deliver an optimal experience.  May partner with staffing to hire qualified candidates.

Required Skills:

  • 3+ years’ experience in management preferably as team lead supervising the work of others
  • 5+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment related to alerting and queue management
  • 5+ years' merchant services fraud experience in risk monitoring space
  • Proficient in Microsoft Office
  • Demonstrated focus on the client experience
  • Self-motivated and able to work independently
  • Accustomed to multi-tasking and time management
  • Demonstrated ability to solve problems and make decisions
  • Ability to work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills
  • Ability to develop associates to achieve optimal performance results

Desired Skills:

  • New application decision experience and/or relevant fraud post mortem experience including application phase
  • Bachelor’s degree in related field
  • CFE, CIA or equivalent professional certification preferred  (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Merchant Transaction Risk Monitoring Operations Team Manager will lead a team of transaction risk monitoring analysts which may include associates in multiple locations; coordinate and manage work flow assignments of transaction risk analyst staff ensuring appropriate key performance indicators are in place to monitor operational execution. Monitor, review, and close risk alert/reviews ensuring in depth research is completed in a timely manner balancing merchant impact with a goal of stopping fraudulent activity.  Ensure application and transaction risk events are documented, reported, and researched to adhere to current policies and procedures, and mitigate future liabilities. Perform in line quality control testing of investigations completed by the transaction risk monitoring staff.  

In this role you will manage a specific operations segment or a small operations unit of the company's operations activities. May report to a group operations manager or a Sr. Operations Manager. May be required to lead other initiatives to drive efficiency, cost reductions, improve customer experience throughout the business, and may act as the subject matter expert on various projects/forums. Must be able to work in a high-volume, high-capacity and high-execution environment. Responsible for executing line of business strategy, managing escalations, researching and resolving complex client issues, analyzing data, identifying trends, and providing feedback and recommendations to site leadership.  Ensures associates have the tools, training and resources to deliver an optimal experience.  May partner with staffing to hire qualified candidates.

Required Skills:

  • 3+ years’ experience in management preferably as team lead supervising the work of others
  • 5+ years’ experience in fraud, security, investigation or related field preferably in a service or banking related environment related to alerting and queue management
  • 5+ years' merchant services fraud experience in risk monitoring space
  • Proficient in Microsoft Office
  • Demonstrated focus on the client experience
  • Self-motivated and able to work independently
  • Accustomed to multi-tasking and time management
  • Demonstrated ability to solve problems and make decisions
  • Ability to work with and communicate with all levels across the organization, leveraging advanced written, verbal and presentation skills
  • Ability to develop associates to achieve optimal performance results

Desired Skills:

  • New application decision experience and/or relevant fraud post mortem experience including application phase
  • Bachelor’s degree in related field
  • CFE, CIA or equivalent professional certification preferred  (CFE = Certified Fraud Examiner, CIA = Certified Internal Auditor)

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-22000333

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Natalie Morgan

Referral Bonus:

0