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Business Support Manager

Charlotte, North Carolina;

Job Description:

The Business Support Manager within the Centralized Commercial Credit division of Global Banking and Markets will lead the development, improvement and execution of processes in support of key objectives within a Commercial Credit Delivery Center. Ensures full integration of governance routines required by policy through analysis and execution of effective reporting. Will assist in the development of solutions designed to optimize performance through gap analysis action planning. Works directly with key partners to understand existing procedure and ensure adherence by responsible employees. Ensures full integration through effective reporting and scorecard metrics to determine adoption and compliance.
Works closely with managers and executives to evaluate current methods and assists in developing strategies to implement changes and improvements related to production and capacity management. Manages a portfolio of audit issues and control enhancements impacting the organization based on identification via internal (self), Risk, Compliance or Audit channels. Responsible for monitoring and reporting process performance metrics for assigned processes.

Required Skills
• Knowledge of Commercial Credit lending and the credit process within Global Banking and Markets
• Understanding of bank policies, procedures and systems
• Proven experience in decision making, coaching, partnering, and workflow management is essential
• Excellent organization and project management skills, including the ability to meet deadlines and manage multiple priorities without sacrificing quality and timeliness
• Ability to collaborate with and influence process owners and key partners
• Strong communication and presentation skills; both written and verbal
• BA/BS degree required, Masters preferred; Finance, Accounting or Economics majors desired
 
Desired Skills
• Experience with Business Controls, Process Design/Improvement, Governance, Reporting, Audit and/or Production Management
• Six Sigma Certified – Green belt or Black belt preferred
 

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Business Support Manager within the Centralized Commercial Credit division of Global Banking and Markets will lead the development, improvement and execution of processes in support of key objectives within a Commercial Credit Delivery Center. Ensures full integration of governance routines required by policy through analysis and execution of effective reporting. Will assist in the development of solutions designed to optimize performance through gap analysis action planning. Works directly with key partners to understand existing procedure and ensure adherence by responsible employees. Ensures full integration through effective reporting and scorecard metrics to determine adoption and compliance.
Works closely with managers and executives to evaluate current methods and assists in developing strategies to implement changes and improvements related to production and capacity management. Manages a portfolio of audit issues and control enhancements impacting the organization based on identification via internal (self), Risk, Compliance or Audit channels. Responsible for monitoring and reporting process performance metrics for assigned processes.

Required Skills
• Knowledge of Commercial Credit lending and the credit process within Global Banking and Markets
• Understanding of bank policies, procedures and systems
• Proven experience in decision making, coaching, partnering, and workflow management is essential
• Excellent organization and project management skills, including the ability to meet deadlines and manage multiple priorities without sacrificing quality and timeliness
• Ability to collaborate with and influence process owners and key partners
• Strong communication and presentation skills; both written and verbal
• BA/BS degree required, Masters preferred; Finance, Accounting or Economics majors desired
 
Desired Skills
• Experience with Business Controls, Process Design/Improvement, Governance, Reporting, Audit and/or Production Management
• Six Sigma Certified – Green belt or Black belt preferred
 

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21084872

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Brandie Newsome

Referral Bonus:

0