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Treasury F&S Sr Specialist Service

Richmond, Virginia

Job Description:

Line of Business Role Description

First point of contact for inquiries received from Corporate and Commercial Clients via online channels. Work with clients via real-time chat to resolve issues and answer questions quickly and effectively. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Required skills:
- 1+ years of experience working with customers.
- 1+ years of experience handling difficult situations with customers.
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- At least an intermediate ability in computer skills.

- Ability to navigate multiple computer systems while interacting with the customer.

Must be able to work Monday-Friday 10am-7pm

Desired skills:
- 1-2 years of experience in the Banking/Financial industry.
- 1-3 years of experience working in a call center.

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

First point of contact for inquiries received from Corporate and Commercial Clients via online channels. Work with clients via real-time chat to resolve issues and answer questions quickly and effectively. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.

Required skills:
- 1+ years of experience working with customers.
- 1+ years of experience handling difficult situations with customers.
- Intermediate proficiency (1-3 years of experience) in written (including grammar and spelling) and verbal communications
- Comfortable receiving ongoing performance feedback and coaching.
- Ability to engage with customers, begin a conversation, build rapport, and handle objections.
- Comfortable receiving ongoing performance feedback and coaching.
- Comfortable with ongoing change and learning new technology/processes.
- Ability to analyze and resolve customer inquiries.
- Ability to provide a positive customer experience through creative solutions.
- At least an intermediate ability in computer skills.

- Ability to navigate multiple computer systems while interacting with the customer.

Must be able to work Monday-Friday 10am-7pm

Desired skills:
- 1-2 years of experience in the Banking/Financial industry.
- 1-3 years of experience working in a call center.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21084603

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
8001 VILLA PARK DR, VA, Richmond, 23228