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Operations Team Lead - Global Wire Operations

Richmond, Virginia;

Job Description:

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

  • Coordinates workflow and aligns resources to ensure all wire transfer cutoffs are met
  • Serves as point of contact for teammate questions and guidance
  • Processes incoming and outgoing wire transfers
  • Delivers training when needed

Monday - Friday.  Flexibility Required, Hours 10am to 7pm

Required Skills:

  • Possesses end to end knowledge of all WTX wire transfer processing functions, including Exceptions, Rejects and Hotline
  • Knowledge of SWIFT, CHIPS, Fedwire and basic requirements for enabling straight through processing of wires
  • Has a demonstrated track record of processing large value payments with a high degree of accuracy while maintaining productivity standards
  • Wire processing experience
  • Management, communication and associate engagement skills
  • Ability to coach and develop teammates, provide training support, write procedures and job aids
  • Ability to drive process improvements while meeting all compliance requirements
  • Demonstrated ability to lead a high volume, high risk process maintaining quality standards
  • Ability to work overtime at a moment's notice
  • Ability to work Holidays with limited notice

Desired Skills:

  • Strong PC skills, Microsoft suite, Excel, Word, PowerPoint
  • Basic knowledge of wire transfer system processing rules

Additional Competencies and Behaviors:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Entry level Operations Supervisory position. Reports to a Team Manager or Operations Manager. This is an Individual Contributor that directs a small unit or section of the company's internal operations activities. Responsibilities focus on the day to day resolution of problems and execution of transactions within specific operations units requiring immediate and frequent involvement with unit activities, e.g., reviewing and authorizing General Ledger entries, approving exception processing, etc. Reviews operations procedures and implements changes and ensures the enforcement and adherence to operations procedures. Provides guidance to staff and may handle exception items or unusual situations, referring more complex problems to a senior level manager. Requires basic operations knowledge with work experience in a specific product line. More than 50% of time is spent doing actual production work. May provide input into key people decisions (i.e. Salary Planning, Performance management, hiring/firing, etc.). Typically has 1-2 years Operations experience with no prior management experience.

  • Coordinates workflow and aligns resources to ensure all wire transfer cutoffs are met
  • Serves as point of contact for teammate questions and guidance
  • Processes incoming and outgoing wire transfers
  • Delivers training when needed

Monday - Friday.  Flexibility Required, Hours 10am to 7pm

Required Skills:

  • Possesses end to end knowledge of all WTX wire transfer processing functions, including Exceptions, Rejects and Hotline
  • Knowledge of SWIFT, CHIPS, Fedwire and basic requirements for enabling straight through processing of wires
  • Has a demonstrated track record of processing large value payments with a high degree of accuracy while maintaining productivity standards
  • Wire processing experience
  • Management, communication and associate engagement skills
  • Ability to coach and develop teammates, provide training support, write procedures and job aids
  • Ability to drive process improvements while meeting all compliance requirements
  • Demonstrated ability to lead a high volume, high risk process maintaining quality standards
  • Ability to work overtime at a moment's notice
  • Ability to work Holidays with limited notice

Desired Skills:

  • Strong PC skills, Microsoft suite, Excel, Word, PowerPoint
  • Basic knowledge of wire transfer system processing rules

Additional Competencies and Behaviors:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions
  • Excels in working among diverse viewpoints to determine the best path forward
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner
  • Commitment to challenging the status quo and promoting positive change
  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base
  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21084398

Band: H6

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Autumn Barlow Huitt

Referral Bonus:

0