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Load Balancing Operations Engineer - Core Technology Infrastructure

Richardson, Texas;

Job Description:

Network Services Delivery & Operations organization is seeking an experienced Load Balancing Engineer. The Load Balancing Engineer will be responsible for providing network operations support for Load Balancing infrastructure for Bank of America. Main responsibilities will include incident support and triaging as well as request fulfillment and change execution as part of a larger team that is responsible for the health and welfare of the Bank's Load Balancing infrastructure

REQUIRED: THIS POSITON REQUIRES THE PERSON TO BE ABLE TO WORK FOUR - TEN HOUR DAYS. EITHER SUNDAY - WEDNESDAY OR WEDNESDAY - SATURDAY

Position Summary

  • Managing incoming Incident tickets on the Bank's Service Management tool to provide operations support and triage to restore service adhering to the Bank's standard SLAs Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Bank's Change Management procedures.
  • Provide resolution to Traffic Management incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration.
  • Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents.
  • Collaborate with other internal/external Bank teams such as Engineering and Architecture, implementation team, and clients on core configuration design requirements/standards and impact assessment.
  • Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents.
  • Provide resolution and implementation support, as needed, to other Suppliers and Bank teams.
  • Ensure new systems are monitored at the right level with alarming and ticket generation tested.
  • Ensure additions and deletions are entered in the Bank's systems of record for designs and that monitoring systems are updated on a timely basis.​

Required Skills

  • Minimum 3 years of F5 LTM and GTM 1 or more years of F5 APM and ASM experience
  • 1 or more years AVI/VMware experience CCNP, F5 201, and/or demonstrate equivalent work experience.
  • Candidate must be able effectively troubleshoot advanced networking issues in a complex environment with knowledge of commonly used protocols (BGP, HTTPS, TCP/IP, and SSL)
  • Candidate must have python development experience and, at a minimum, bash scripting experience
  • Strong analytical, troubleshooting, and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs. BA/BS degree

Desired Skills

  • 5 or more years of Network Operations and systems support Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
  • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices.
  • BA/BS degree or equivalent experience

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Network Services Delivery & Operations organization is seeking an experienced Load Balancing Engineer. The Load Balancing Engineer will be responsible for providing network operations support for Load Balancing infrastructure for Bank of America. Main responsibilities will include incident support and triaging as well as request fulfillment and change execution as part of a larger team that is responsible for the health and welfare of the Bank's Load Balancing infrastructure

REQUIRED: THIS POSITON REQUIRES THE PERSON TO BE ABLE TO WORK FOUR - TEN HOUR DAYS. EITHER SUNDAY - WEDNESDAY OR WEDNESDAY - SATURDAY

Position Summary

  • Managing incoming Incident tickets on the Bank's Service Management tool to provide operations support and triage to restore service adhering to the Bank's standard SLAs Create, modify and represent appropriate configuration changes required to restore service on incidents in adherence to the Bank's Change Management procedures.
  • Provide resolution to Traffic Management incidents including troubleshooting at a network level, engaging vendors, next levels of escalation and documenting incident restoration.
  • Work with Problem Management on root cause analysis and corrective actions to prevent a repeat of the associated incidents.
  • Collaborate with other internal/external Bank teams such as Engineering and Architecture, implementation team, and clients on core configuration design requirements/standards and impact assessment.
  • Responsible for documentation, monitoring, troubleshooting, and evaluation of network and infrastructure systems, working towards solving and resolving network incidents.
  • Provide resolution and implementation support, as needed, to other Suppliers and Bank teams.
  • Ensure new systems are monitored at the right level with alarming and ticket generation tested.
  • Ensure additions and deletions are entered in the Bank's systems of record for designs and that monitoring systems are updated on a timely basis.​

Required Skills

  • Minimum 3 years of F5 LTM and GTM 1 or more years of F5 APM and ASM experience
  • 1 or more years AVI/VMware experience CCNP, F5 201, and/or demonstrate equivalent work experience.
  • Candidate must be able effectively troubleshoot advanced networking issues in a complex environment with knowledge of commonly used protocols (BGP, HTTPS, TCP/IP, and SSL)
  • Candidate must have python development experience and, at a minimum, bash scripting experience
  • Strong analytical, troubleshooting, and problem-solving skills and ability to collaborate with other technical areas to define complex configuration designs. BA/BS degree

Desired Skills

  • 5 or more years of Network Operations and systems support Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
  • Excellent customer facing communication skills, customer support and knowledge of ITIL best practices.
  • BA/BS degree or equivalent experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21083074

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Kari Elsts

Referral Bonus:

0