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Identity and Access Management (IAM) Production Support Specialist - Global Technology Infrastructure

Charlotte, North Carolina;

Job Description:

Identity and Access Management (IAM) Production Support Specialist

The Global Information Security Application Production Services (GIS APS) team is looking for a candidate to fill a role in Level 2 Production Support. The candidate should have experience supporting business critical applications in an environment focused on information security. Some responsibilities of the role include monitoring for and driving the resolution of incidents utilizing methodologies such as ITIL, data analysis through tools like Splunk or AppDynamics, and interacting with both engineering teams and clients to handle requests or issues. To meet these responsibilities, the candidate should at least have working knowledge of operating systems (especially Unix-based ones) and networking standards such TCP/IP and SAML as well as an understanding of how Java and Middleware applications function. Additionally, the candidate should exhibit a self-starting attitude towards driving various types of project work to completion. Some examples include the creation of and maintenance of dashboards, writing and updating technical documentation, and owning or assisting with the development of enhancements aimed at improving the environment.

Required Job Skills:

•             Should exhibit disciplined, process-driven, and results-oriented approach when providing support

•             Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems.

•             Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality

•             Adept understanding of Federated IAM protocols such as SAML, OAuth, OpenID Connect, and FIDO2

•             Able to understand and analyze HTTP traces/Wireshark captures

•             Database/SQL knowledge - basic understanding of how a database functions and able to craft queries to pull data

•             Working knowledge of both Unix and Windows Operating Systems

•             Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell

•             Practical knowledge of SSL/TLS cryptography and PKI

•             Knowledge of LDAP and Active Directory services

Required Soft Skills:

•             Excellent verbal and written communication skills

•             Demonstrates ability to work as an individual contributor in a global team environment

•             Capable of handling multiple communication channels during production issues

•             Willingness to assist with and own the drafting of technical documentation

•             Able to contribute to project-based work such as dashboards, monitoring solutions, and automation scripting

Desired Skills:

•             Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions

•             Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder

•             Experience with Apache and IIS solutions

•             Understanding of the OSI model

•             Knowledge of the Software Development Life Cycle

•             Familiarity and understanding of high-availability environments (AppViewX)

•             Involved with supporting via application monitoring solutions such as AppDynamics and SiteScope

•             Security+ and CISSP certifications or similar

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Identity and Access Management (IAM) Production Support Specialist

The Global Information Security Application Production Services (GIS APS) team is looking for a candidate to fill a role in Level 2 Production Support. The candidate should have experience supporting business critical applications in an environment focused on information security. Some responsibilities of the role include monitoring for and driving the resolution of incidents utilizing methodologies such as ITIL, data analysis through tools like Splunk or AppDynamics, and interacting with both engineering teams and clients to handle requests or issues. To meet these responsibilities, the candidate should at least have working knowledge of operating systems (especially Unix-based ones) and networking standards such TCP/IP and SAML as well as an understanding of how Java and Middleware applications function. Additionally, the candidate should exhibit a self-starting attitude towards driving various types of project work to completion. Some examples include the creation of and maintenance of dashboards, writing and updating technical documentation, and owning or assisting with the development of enhancements aimed at improving the environment.

Required Job Skills:

•             Should exhibit disciplined, process-driven, and results-oriented approach when providing support

•             Foundational knowledge of core ITIL processes such as the management of incidents, changes, and problems.

•             Comfortable in the Splunk environment – able to analyze logs, create/modify dashboards, and utilize reporting and alerting functionality

•             Adept understanding of Federated IAM protocols such as SAML, OAuth, OpenID Connect, and FIDO2

•             Able to understand and analyze HTTP traces/Wireshark captures

•             Database/SQL knowledge - basic understanding of how a database functions and able to craft queries to pull data

•             Working knowledge of both Unix and Windows Operating Systems

•             Ability to understand and utilize various programming or scripting languages such as shell scripting, Perl, and PowerShell

•             Practical knowledge of SSL/TLS cryptography and PKI

•             Knowledge of LDAP and Active Directory services

Required Soft Skills:

•             Excellent verbal and written communication skills

•             Demonstrates ability to work as an individual contributor in a global team environment

•             Capable of handling multiple communication channels during production issues

•             Willingness to assist with and own the drafting of technical documentation

•             Able to contribute to project-based work such as dashboards, monitoring solutions, and automation scripting

Desired Skills:

•             Knowledge around Multi-Factor Authentication, Single-Sign On, Password Management, and Passwordless Authentication (FIDO2) solutions

•             Exposure to supporting Web Access Management solutions, such as Ping Access or CA SiteMinder

•             Experience with Apache and IIS solutions

•             Understanding of the OSI model

•             Knowledge of the Software Development Life Cycle

•             Familiarity and understanding of high-availability environments (AppViewX)

•             Involved with supporting via application monitoring solutions such as AppDynamics and SiteScope

•             Security+ and CISSP certifications or similar

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21082810

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Rohn

Referral Bonus:

0

Colorado job seekers

Colorado pay range:

$53,100 - $143,100 annualized salary, offers to be negotiated based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.