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Digital Product Manager - Digital Payments Operations and Product Development

Charlotte, North Carolina;

Job Description:

Bank of America’s Digital Bill Pay & Transfers team is seeking a Digital Product Manager to help advance operations and development of multiple Digital Payments capabilities. The ideal candidate will be a forward thinking leader with a proven track record of successfully bringing next generation products, services and technologies to market. This leader will have a history of successfully delivering complex payment products, projects and services while operating at a high level and accelerated pace. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk, and project management expertise.

The ideal candidate will have a formidable understanding of banking products and services, knowledge of digital payments [Bill Pay, Internal and external transfers, Invoicing, Card payments and Mortgage payments] and will be intentionally proactive in their approach, with an ability to own and effectively manage multiple competing priorities simultaneously with limited direction and oversight. This leader will have a demonstrated history of successfully building, enhancing and monitoring products, processes, controls, and metrics in order to ensure delivery of quality experiences and solutions.

As a Digital Product Manager, the successful candidate will have the opportunity to serve as a primary conduit for and between Bank of America’s Digital business, product, operations, technology, internal counsel/control, and line of business partners. This leader will have accountability for establishing/maintaining strong relationships and building consensus with peers and partners across the organization.

  • Manage new and existing Digital Bill Pay & Transfers projects and processes

  • Document and manage risks and control plans

  • Day to day ownership of multiple Bill Pay & Transfers processes, controls, and metrics

  • Define business and process requirements

  • Monitor Voice of the Customer and suggest product or process improvements

  • Work closely with Contact Center team to obtain customer feedback

  • Handle customer escalations and complaints

  • Maintaining control processes to safeguard digital experiences

  • Develops project plans including impacts, communications, estimates of cost and resources required.

  • Participate in Product Strategy and Roadmap development

  • Perform recurring product management and operational routines (meeting facilitation, status reporting, issue management, etc) with Product, Technology, and Operations partners to understand desired outcomes and translate those outcomes into winning digital payment products and experiences for our customers

  • Work closely with Risk, Legal, Compliance and Technology partners across multiple lines of business

Job Requirements:

·         Bachelor's Degree or Equivalent Experience

·         4+ years' experience in a product management, operations & planning, or project/change management role.

·         5+ years’ experience in Financial Services  

·         Advanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).

·         Experience coordinating, communicating, and managing across multiple lines of businesses.

·         Ability to present to senior leadership in a clear and articulate manner.

·         Extensive Digital Payments knowledge and experience

Job Preferences:

·       5+ years of payments experience

·         Knowledge of Digital Technology (Mobile and Online/Desktop)

·         Experience with the UCRA tool and CAST process

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Bank of America’s Digital Bill Pay & Transfers team is seeking a Digital Product Manager to help advance operations and development of multiple Digital Payments capabilities. The ideal candidate will be a forward thinking leader with a proven track record of successfully bringing next generation products, services and technologies to market. This leader will have a history of successfully delivering complex payment products, projects and services while operating at a high level and accelerated pace. The role requires an individual with a strong combination of strategic thinking, detailed tactical planning, risk, and project management expertise.

The ideal candidate will have a formidable understanding of banking products and services, knowledge of digital payments [Bill Pay, Internal and external transfers, Invoicing, Card payments and Mortgage payments] and will be intentionally proactive in their approach, with an ability to own and effectively manage multiple competing priorities simultaneously with limited direction and oversight. This leader will have a demonstrated history of successfully building, enhancing and monitoring products, processes, controls, and metrics in order to ensure delivery of quality experiences and solutions.

As a Digital Product Manager, the successful candidate will have the opportunity to serve as a primary conduit for and between Bank of America’s Digital business, product, operations, technology, internal counsel/control, and line of business partners. This leader will have accountability for establishing/maintaining strong relationships and building consensus with peers and partners across the organization.

  • Manage new and existing Digital Bill Pay & Transfers projects and processes

  • Document and manage risks and control plans

  • Day to day ownership of multiple Bill Pay & Transfers processes, controls, and metrics

  • Define business and process requirements

  • Monitor Voice of the Customer and suggest product or process improvements

  • Work closely with Contact Center team to obtain customer feedback

  • Handle customer escalations and complaints

  • Maintaining control processes to safeguard digital experiences

  • Develops project plans including impacts, communications, estimates of cost and resources required.

  • Participate in Product Strategy and Roadmap development

  • Perform recurring product management and operational routines (meeting facilitation, status reporting, issue management, etc) with Product, Technology, and Operations partners to understand desired outcomes and translate those outcomes into winning digital payment products and experiences for our customers

  • Work closely with Risk, Legal, Compliance and Technology partners across multiple lines of business

Job Requirements:

·         Bachelor's Degree or Equivalent Experience

·         4+ years' experience in a product management, operations & planning, or project/change management role.

·         5+ years’ experience in Financial Services  

·         Advanced experience with Microsoft Office Suite (Excel, PowerPoint, Outlook).

·         Experience coordinating, communicating, and managing across multiple lines of businesses.

·         Ability to present to senior leadership in a clear and articulate manner.

·         Extensive Digital Payments knowledge and experience

Job Preferences:

·       5+ years of payments experience

·         Knowledge of Digital Technology (Mobile and Online/Desktop)

·         Experience with the UCRA tool and CAST process

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21082676

Band: H5

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Amanda Chandler

Referral Bonus:

0