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Sr. Operations Analyst- Managed Account Trading

Jacksonville, Florida;

Job Description:

Enterprise Overview:

Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products

LOB Description:

As a Managed Account Trading Team Lead, you will monitor the workflow and ensure daily team deadlines are achieved for trade execution, booking client allocations, post trade correction and completing voluntary corporate action elections for client accounts managed by our Merrill Lynch Financial advisors and Third Party Investment Managers.  Products in scope for this role include Equity, Fixed Income, Unit Investment Trust and Mutual Funds.

Responsibilities include:

  • Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
  • Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
  • Serve as the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors
  • Pull reports, analyze data and place data in a usable format for dialogue and decision-making
  • Document and record team statistics and ensure all processing requests received are saved to secure location per record retention guidelines. 
  • Work beside the processors to support manual processing as volume dictates

Required Skills:

  • Minimum one to two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
  • Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
  • Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
  • Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
  • Proven experience with presenting and writing information clearly, concisely and grammatically correct
  • Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
  • Self-motivated, proactive and able work with minimal supervision

Desired Skills:

  • Prior trade support experience
  • Series 7 license
  • Experience with Managed Products
  • Process Excellence training

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Enterprise Overview:

Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products

LOB Description:

As a Managed Account Trading Team Lead, you will monitor the workflow and ensure daily team deadlines are achieved for trade execution, booking client allocations, post trade correction and completing voluntary corporate action elections for client accounts managed by our Merrill Lynch Financial advisors and Third Party Investment Managers.  Products in scope for this role include Equity, Fixed Income, Unit Investment Trust and Mutual Funds.

Responsibilities include:

  • Ensure trades that are executed by Financial Advisors (FAs) / Investment Managers are booked timely and accurately to client accounts
  • Eliminate risks by proactively monitoring workflow, serving as quality control and escalating issues as appropriate while engaging the right leaders and partners
  • Serve as the trade allocation subject matter expert to problem-solve complex/escalated issues and provide training and support to the processors
  • Pull reports, analyze data and place data in a usable format for dialogue and decision-making
  • Document and record team statistics and ensure all processing requests received are saved to secure location per record retention guidelines. 
  • Work beside the processors to support manual processing as volume dictates

Required Skills:

  • Minimum one to two years of experience working in broker dealer operations with knowledge of common operational issues, controls and quality assurance (QA)
  • Prior experience serving as lead in an operational environment or currently working as a consistently high performing GWIM Service Operations Representative
  • Must be able to give clear effective examples of past successes in teamwork, use of analytical skills, time and organizational self-management, flexibility to a changing environment and ability to work in a fast paced deadline-driven environment.
  • Intermediate experience with Microsoft Word and Excel to include formulas, running saved macros and pivot tables
  • Proven experience with presenting and writing information clearly, concisely and grammatically correct
  • Demonstrated experience with effectively reviewing documents/information and quickly identifying errors, while understanding the cause of the error and taking action to implement sustainable solutions
  • Self-motivated, proactive and able work with minimal supervision

Desired Skills:

  • Prior trade support experience
  • Series 7 license
  • Experience with Managed Products
  • Process Excellence training

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21082546

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Christina Rivera-Saucedo

Referral Bonus:

0