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Senior Operations Analyst

Charlotte, North Carolina

Job Description:

• Respond to Perform Collection Tasks related to external data sources including MicroFocus Audit Center, Proofpoint, Bloomberg Proprietary Messaging Data, and Reuters.

• Input queries to perform collections and share responsibility for completing or requesting necessary quality control (QC) checks.

• Complete internal collections through the barcoding process to ensure data preservation. 

• Troubleshoot collection failures, stalled collections, and errors. 

• Complete internal data transfers to copy data from the source vault to a staging location, perform quality checks, and ensure data is prepared for delivery.

• Meets daily/weekly productivity targets for managing the queue including barcodes completed, overall cycle time of less 7 days with zero tolerance for aging items.

• Works closely with Case Analysts and Service Delivery Managers to ensure prompt and accurate collection of data based on case parameters/collection requests.

• Support and maintain the MicroFocus and Proofpoint vendor relationship including but not limited to onboarding of new vendors.

• Support functions related to data delivery as needed.  

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

• Respond to Perform Collection Tasks related to external data sources including MicroFocus Audit Center, Proofpoint, Bloomberg Proprietary Messaging Data, and Reuters.

• Input queries to perform collections and share responsibility for completing or requesting necessary quality control (QC) checks.

• Complete internal collections through the barcoding process to ensure data preservation. 

• Troubleshoot collection failures, stalled collections, and errors. 

• Complete internal data transfers to copy data from the source vault to a staging location, perform quality checks, and ensure data is prepared for delivery.

• Meets daily/weekly productivity targets for managing the queue including barcodes completed, overall cycle time of less 7 days with zero tolerance for aging items.

• Works closely with Case Analysts and Service Delivery Managers to ensure prompt and accurate collection of data based on case parameters/collection requests.

• Support and maintain the MicroFocus and Proofpoint vendor relationship including but not limited to onboarding of new vendors.

• Support functions related to data delivery as needed.  

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21082165

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Jeri Risin

Referral Bonus:

0

Street Address

Primary Location:
150 N COLLEGE ST, NC, Charlotte, 28255