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Operations Analyst – TFX Investigations

Charlotte, North Carolina

Job Description:

Job Description

Responsible for the day-to-day analysis, research and resolution of varied problems involving investigating consumer Foreign Exchange outgoing wire transfers, break management and nostro account reconciliation. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Individuals typically have 2 to 4 years of experience.

Additional Job Description

Individual has knowledge of the wire process for Foreign Exchange and/or Domestic Wire investigations.

Has the desire to investigate existing outgoing consumer wires and work within a team environment.

Will navigate various systems including: GIN, Cash Manager and QZ Task.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • 1+ years’ experience with customer service
  • Typing and Data entry experience
  • Excellent written and verbal communication skills
  • Experienced with Microsoft Office Suite
  • Excellent time management and prioritization skills, with ability to meet deadlines in a changing environment
  • Experience with working independently and on teams
  • Able to work overtime when needed

Desired Skills:

  • Previous wire experience
  • Expert level Excel experience
  • Working knowledge of payment investigations systems
  • Financial industry experience
     

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 9:00am - 6:00pm

Referral Bonus Amount:

0

Job Description:

Job Description

Responsible for the day-to-day analysis, research and resolution of varied problems involving investigating consumer Foreign Exchange outgoing wire transfers, break management and nostro account reconciliation. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Individuals typically have 2 to 4 years of experience.

Additional Job Description

Individual has knowledge of the wire process for Foreign Exchange and/or Domestic Wire investigations.

Has the desire to investigate existing outgoing consumer wires and work within a team environment.

Will navigate various systems including: GIN, Cash Manager and QZ Task.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • 1+ years’ experience with customer service
  • Typing and Data entry experience
  • Excellent written and verbal communication skills
  • Experienced with Microsoft Office Suite
  • Excellent time management and prioritization skills, with ability to meet deadlines in a changing environment
  • Experience with working independently and on teams
  • Able to work overtime when needed

Desired Skills:

  • Previous wire experience
  • Expert level Excel experience
  • Working knowledge of payment investigations systems
  • Financial industry experience
     

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21081856

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
150 N COLLEGE ST, NC, Charlotte, 28255