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Letter of Credit Coordinator (Credit Servicing)

Richardson, Texas;

Job Description:

The Letter of Credit Coordinator (LCC) is the single point of contact for the Letter of Credit process.  The LCC is responsible for proactive communication with client teams, clients and business partners, as well as for tracking and accountability throughout the process.  Currently accountable for the end-to-end Letter of Credit Process for Small Business and most Global Banking and Markets clients, the role will be expanding to include other lines of business in 2021.

 The LCC team performs two main functions – facilitating the issuance of new and amended letters of credit, and processing the auto-renewal of letters of credit.  This position is open on the team that handles new and amended letters of credit (New/Mod team). The New/Mod team has customer-facing responsibilities throughout the process. The team prepares and reviews Letter of Credit documentation in accordance with Bank policies and procedures. They manage providing excellent client service and holding business partners accountable for executing in a timely manner.

 This position is responsible for the expedited resolution of escalated client’s requests, leveraging resources across other functional areas. Monitors the timeliness of the overall LC fulfillment process. Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs. Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption. Communicate crisply and candidly to drive client satisfaction. Must be enthusiastic about working with customers and line partners over the phone.

Required Skills:

  • 2+ Years of Commercial Credit Client Experience.

  • Intermediate proficiency in various MS tools including Excel and SharePoint.

  • Strong communication (oral, written), and influencing skills.

  • Strong organizational skills.

  • Ability to work independently.

  • Must be detail oriented, able to work in a team environment, and able to learn at a rapid pace.

  • Excellent time management and prioritization skills and the ability to effectively prioritize and execute tasks while under pressure.

  • Strong ability to establish relationships with peers across teams in order to achieve optimal results.

  • Ability to identify and mitigate risk.

  • Comfortable interacting with multiple levels in the organization.

  • Ability to manage multiple requests and tasks with overlapping deliverable dates.

Desired Skills:

  • Knowledge of GFS, BOSS, EDR, LOAN IQ, Tradeline, CreditCenter.

  • Experience or background in credit products, trade products or legal documentation.

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Letter of Credit Coordinator (LCC) is the single point of contact for the Letter of Credit process.  The LCC is responsible for proactive communication with client teams, clients and business partners, as well as for tracking and accountability throughout the process.  Currently accountable for the end-to-end Letter of Credit Process for Small Business and most Global Banking and Markets clients, the role will be expanding to include other lines of business in 2021.

 The LCC team performs two main functions – facilitating the issuance of new and amended letters of credit, and processing the auto-renewal of letters of credit.  This position is open on the team that handles new and amended letters of credit (New/Mod team). The New/Mod team has customer-facing responsibilities throughout the process. The team prepares and reviews Letter of Credit documentation in accordance with Bank policies and procedures. They manage providing excellent client service and holding business partners accountable for executing in a timely manner.

 This position is responsible for the expedited resolution of escalated client’s requests, leveraging resources across other functional areas. Monitors the timeliness of the overall LC fulfillment process. Understands the end-to-end process and utilizes professional judgment in determining appropriate resolution of client needs. Must be client focused, build and sustain relationships, transcend silos to achieve swift adoption. Communicate crisply and candidly to drive client satisfaction. Must be enthusiastic about working with customers and line partners over the phone.

Required Skills:

  • 2+ Years of Commercial Credit Client Experience.

  • Intermediate proficiency in various MS tools including Excel and SharePoint.

  • Strong communication (oral, written), and influencing skills.

  • Strong organizational skills.

  • Ability to work independently.

  • Must be detail oriented, able to work in a team environment, and able to learn at a rapid pace.

  • Excellent time management and prioritization skills and the ability to effectively prioritize and execute tasks while under pressure.

  • Strong ability to establish relationships with peers across teams in order to achieve optimal results.

  • Ability to identify and mitigate risk.

  • Comfortable interacting with multiple levels in the organization.

  • Ability to manage multiple requests and tasks with overlapping deliverable dates.

Desired Skills:

  • Knowledge of GFS, BOSS, EDR, LOAN IQ, Tradeline, CreditCenter.

  • Experience or background in credit products, trade products or legal documentation.

Other Qualifications:

  • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

  • Excels in working among diverse viewpoints to determine the best path forward

  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

  • Commitment to challenging the status quo and promoting positive change.

  • Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

  • Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21081780

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Erika Bennett

Referral Bonus:

0