Back to search results

Sr Fraud Analyst-1st Shift Tuesday-Saturday

Phoenix, Arizona

Job Description:

Line of Business Role Description

Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type

∙Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments

∙Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools

Required Skills

2+ years of contact center experience

Detailed understanding of Fraud and Credit Card

The ability to demonstrate commitment to providing quality customer service

Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients

Ability to navigate multiple computer systems while interacting with the customer

Experience working in a team environment

Ability to think critically and use good, sound judgment in decision making

Self-motivated and goal-oriented

Excellent verbal and written communication skills

Highly adaptable during periods of change

Ability to learn and adapt to new information and technology platforms

Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Excellent time management and prioritization skills

Flexible to work weekends and/or extended hours as needed.

Desired Skills

Experience working w/ TSYS system

Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection.

Working Hours-Tuesday-Saturday 6:30am-3:00pm MT

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Working Hours-Tuesday-Saturday 6:30am-3:00pm MT

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

Completing moderate to complex research and analysis of account activity to assess levels of risk and fraud type

∙Taking appropriate action through customer inbound and outbound phone / email contact to resolve inquiries in a multi-faceted, fast paced and dynamic area while incorporating our Commitments

∙Provides review and analysis following established procedures and guidelines and research utilizing multiple systems and tools

Required Skills

2+ years of contact center experience

Detailed understanding of Fraud and Credit Card

The ability to demonstrate commitment to providing quality customer service

Proficiency in dealing with customers issues in both a routine and complex environment.  Must be able to communicate effectively & confidently while interacting w/ clients

Ability to navigate multiple computer systems while interacting with the customer

Experience working in a team environment

Ability to think critically and use good, sound judgment in decision making

Self-motivated and goal-oriented

Excellent verbal and written communication skills

Highly adaptable during periods of change

Ability to learn and adapt to new information and technology platforms

Has strong analytical and organizational skills and demonstrates the ability to solve complex problems by reviewing related information.

Is able to multi-task, including researching information through multiple systems, in order to make judgmental decisions based on the data reviewed.

Demonstrates a strong sense of urgency and is able to work in a fast-paced, ever-changing environment with a strong focus on risk mitigation and client experience.

Experience w/ taking inbound and making outbound calls to clients in a high production focused environment.

Will follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.

Excellent time management and prioritization skills

Flexible to work weekends and/or extended hours as needed.

Desired Skills

Experience working w/ TSYS system

Has prior experience in Retail Fraud Servicing, Claims or Fraud Detection.

Working Hours-Tuesday-Saturday 6:30am-3:00pm MT

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21081640

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
1825 E Buckeye Rd, AZ, Phoenix, 85034