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Claims Initiation Analyst II (Fraud)Phoenix, AZ-1st Shift

Phoenix, Arizona

Job Description:

Job Description

Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customer’s accounts. Initaite, Maintenance on accounts.  Provide excellent customer treatment, Initate Fraud and Non-Fraud Claims.  Provide status of claims,  Assist with all issues that arise.

Required skills

Strong customer service skills

Flexible and willing to respond positively to change

Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

Excellent written and oral communication skills

Ability to de-escalate difficult client situations

Ability to multi-task as business needs dictate with phone and typing required

Ability to work in a client based environment meeting goals

Flexible with schedule as business needs arise

Must have a strong and positive work ethic and follow Bank of America's Core Values

Must be flexible and adapt quickly to change

Role will work Monday-Friday-8:30am-5:00pm MT

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday-Friday-8:30am-5:00pm MT

Referral Bonus Amount:

0

Job Description:

Job Description

Receives incoming calls and assists customers with questions or issues regarding potential claims related activity. May handle supervisor or escalated phone calls & correspondence regarding customer claims. Considered a subject matter expert on multiple claims types and makes complex decisions based on judgment and research. Follows established and uses multiple systems and tools. May be responsible for moderately complex research and analysis of account activity to assess levels of risk or fraud. May receive calls from internal employees who need support to resolve complex call types or require an answer to a procedural, process, or situational questions though multiple channels. May need to provide decisions regarding credit or debits to customer’s accounts. Initaite, Maintenance on accounts.  Provide excellent customer treatment, Initate Fraud and Non-Fraud Claims.  Provide status of claims,  Assist with all issues that arise.

Required skills

Strong customer service skills

Flexible and willing to respond positively to change

Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently

Excellent written and oral communication skills

Ability to de-escalate difficult client situations

Ability to multi-task as business needs dictate with phone and typing required

Ability to work in a client based environment meeting goals

Flexible with schedule as business needs arise

Must have a strong and positive work ethic and follow Bank of America's Core Values

Must be flexible and adapt quickly to change

Role will work Monday-Friday-8:30am-5:00pm MT

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21081504

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
1825 E Buckeye Rd, AZ, Phoenix, 85034