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Dedicated Service Director

Chester, , United Kingdom

Job Description:

Job Title: Dedicated Service Director

LOB: Card Servicing

Corporate Title: Officer

Location: Chester

Here at our Chester office, we’re currently seeking a Dedicated Service Director in Card Servicing; to join our wider team. Working with our varied multi-national client base you’ll help to on-board and implement our card programmes, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

The Team:

You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.

Responsibilities will include but not limited to:

Role Description:

  • Being responsible for supporting clients card accounts

  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery

  • Employing polished verbal and written communications to constantly keep our client and sales partners informed

  • Possessing a passion and urgency to serve our clients and operate as a client advocate

  • Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service

  • Managing multiple requests simultaneously that contain a variety of complexities and resolution periods

  • Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied

  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience

  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

Core Skills:

  • Broad understanding of card management products

  • Excellent education history

  • Prior experience gained within financial services or investment banking

  • Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function

  • Excellent interpersonal, communication, presentation, organisation and team skills

  • Able to travel as required to meet client needs when restrictions are lifted / performance service reviews

Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking) would be beneficial but not necessary

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Job Band:

H6

Shift: 

Hours Per Week:

35

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Title: Dedicated Service Director

LOB: Card Servicing

Corporate Title: Officer

Location: Chester

Here at our Chester office, we’re currently seeking a Dedicated Service Director in Card Servicing; to join our wider team. Working with our varied multi-national client base you’ll help to on-board and implement our card programmes, building solid relationships and establishing yourself as a trusted advisor. This role offers a high level of visibility as you’ll work in conjunction with a number of other internal teams to provide seamless delivery and support to a variety of client stakeholders.

The Team:

You will join a well-established, friendly and supportive team that will ensure you will have every opportunity for success with the bank. You will receive mentorship, guidance and the prospect of a fulfilling career with us.

Responsibilities will include but not limited to:

Role Description:

  • Being responsible for supporting clients card accounts

  • Working closely with Sales, Operations, Technical Help Desk, and Fulfilment departments leveraging teamwork to provide the client with a seamless delivery

  • Employing polished verbal and written communications to constantly keep our client and sales partners informed

  • Possessing a passion and urgency to serve our clients and operate as a client advocate

  • Navigating all internal partnerships and activities throughout the enquiry to deliver an accurate and timely service

  • Managing multiple requests simultaneously that contain a variety of complexities and resolution periods

  • Working independently with strong organisational skills to overcome challenges with requests and ensures our clients’ needs are satisfied

  • Professionally resolve conflicts and barriers while appropriately escalating concerns that may jeopardise client experience

  • Leveraging industry and product expertise to deepen client relationships and mitigate risk throughout the servicing process

Core Skills:

  • Broad understanding of card management products

  • Excellent education history

  • Prior experience gained within financial services or investment banking

  • Able to demonstrate strong experience in client facing roles, preferably within a similar client servicing function

  • Excellent interpersonal, communication, presentation, organisation and team skills

  • Able to travel as required to meet client needs when restrictions are lifted / performance service reviews

Fluency in French, Italian, Spanish or German as well as English (written, reading and speaking) would be beneficial but not necessary

Bank of America

Every day, across the globe, our employees bring a commitment to our purpose and to driving responsible growth by living our values: deliver together, act responsibly, realize the power of our people and trust the team. A key aspect of driving responsible growth is doing so in a sustainable manner, a critical pillar of which is being a great place to work for our teammates.

In line with these values, in EMEA we have 9 Employee Networks, a wide range of Sports & Social clubs, and other development and networking opportunities so that you can enjoy a range of experiences and connect with colleagues across the bank. We also offer exclusive discounts to some of the most iconic cultural experiences for you to enjoy in your spare time outside of work. Learn more about our benefits here.

Good conduct and sound judgment is crucial to our long term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunities employer, and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements. As part of our standard hiring process to manage risk, please note background screening checks will be conducted on all hires before commencing employment.

Learn more about this role

Full time

JR-21081361

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Ashleigh Burke

Referral Bonus:

0

Street Address

Primary Location:
Herons Way, Chester, CH4 9FE