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Service Delivery Consultant - Core Technology Infrastructure

Charlotte, North Carolina;

Job Description:

Role Summary:  Technology Program delivery lead managing cross organizational Not Permitted Technology cycles – planning, remediation, financial and risk management. Work across technology and application teams on development and execution of NPT plans and coordinate upkeep of NPT tracker for plan accuracy. Facilitate bi-lateral communication between technology teams to resolve remediation challenges. Track and report on status against Plans, generating working reports for team members. Identify, elevate and resolve risks to achieving the program’s goals. Outward facing partner to Enterprise NPT Program providing input into tool, data and process improvements. Initiate NPT Exception Process driving for early identification and risk approval for annual NPT carryover.

Required Skills:

  • Professional experience with infrastructure technology products, service delivery, and product lifecycle management

  • Experience working in a large matrix organization and drive technical results working with a diverse, virtual team

  • Advanced Excel and strong analytical skills with a keen focus on data excellence and ability to translate data into information that can enable, educate or influence the respective audience

  • Ability to dive into details as well as summarize findings to senior leadership; ability to create and present executive level reports

  • Proven problem solver with ability to transcend organizational silos to identify and implement solutions

Desired Skills:

  • Knowledge of Not Permitted Technology remediation or Product Currency processes

  • Excellent verbal and written communication skills

  • Microsoft Project

  • Tableau

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:  Technology Program delivery lead managing cross organizational Not Permitted Technology cycles – planning, remediation, financial and risk management. Work across technology and application teams on development and execution of NPT plans and coordinate upkeep of NPT tracker for plan accuracy. Facilitate bi-lateral communication between technology teams to resolve remediation challenges. Track and report on status against Plans, generating working reports for team members. Identify, elevate and resolve risks to achieving the program’s goals. Outward facing partner to Enterprise NPT Program providing input into tool, data and process improvements. Initiate NPT Exception Process driving for early identification and risk approval for annual NPT carryover.

Required Skills:

  • Professional experience with infrastructure technology products, service delivery, and product lifecycle management

  • Experience working in a large matrix organization and drive technical results working with a diverse, virtual team

  • Advanced Excel and strong analytical skills with a keen focus on data excellence and ability to translate data into information that can enable, educate or influence the respective audience

  • Ability to dive into details as well as summarize findings to senior leadership; ability to create and present executive level reports

  • Proven problem solver with ability to transcend organizational silos to identify and implement solutions

Desired Skills:

  • Knowledge of Not Permitted Technology remediation or Product Currency processes

  • Excellent verbal and written communication skills

  • Microsoft Project

  • Tableau

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21081248

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kimberly Rohn

Referral Bonus:

0