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Analyst II - Systems Engineering

Frankfurt Am Main, , Germany

Job Description:

Role Description

  • Resolves routine issues regarding operations, including administration, installations, setups, error messages, on-line transactions, system status and downtime procedures, etc.
  • Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to technical principles, concepts and techniques.
  • You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor.

The Team

  • Team of 3, supporting a large banking institution.
  • Team has regular exposure to central engineering and various technological domains.
  • Organization offers several learning opportunities and courses

  • End-user-support engineer to join our Frankfurt based Technology team.
  • You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations serving as a fully seasoned/proficient technical resource.
  • Engage in business impacting incidents and work through to resolution. For example pc/laptop/thin client, virtual desktop, printers, audio visual/telepresence, Android/iOS mobility, network connectivity, server maintenance, IP telephony, data centre management etc.
  • Possess strong technical and interpersonal skills. Hold recent certification in Cisco CCNA and Microsoft MSCE or from other competent authorities.
  • Support on software and system fault diagnosis, analysis and fix
  • Take ownership of all user problems through to completion
  • Proactively keep customer updated with problem status at all times
  • Engage with technology partners & 3rd Parties on a day to day basis
  • Participate to Disaster Recovery testing and Business Continuity

Job Band:

H6

Shift: 

Hours Per Week:

39

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Description

  • Resolves routine issues regarding operations, including administration, installations, setups, error messages, on-line transactions, system status and downtime procedures, etc.
  • Ensures user satisfaction by providing preventative maintenance, troubleshooting and quickly resolving routine problems. Works on problems of moderate scope where analysis of situation or data requires a review of identifiable factors.
  • Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to technical principles, concepts and techniques.
  • You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations. You will serve as a fully seasoned/proficient technical resource, providing technical knowledge and capabilities as a member of the team or as an individual contributor.

The Team

  • Team of 3, supporting a large banking institution.
  • Team has regular exposure to central engineering and various technological domains.
  • Organization offers several learning opportunities and courses

  • End-user-support engineer to join our Frankfurt based Technology team.
  • You will collaborate on maintenance, modification, and problem resolution of our systems to support ongoing delivery of services and/or operations serving as a fully seasoned/proficient technical resource.
  • Engage in business impacting incidents and work through to resolution. For example pc/laptop/thin client, virtual desktop, printers, audio visual/telepresence, Android/iOS mobility, network connectivity, server maintenance, IP telephony, data centre management etc.
  • Possess strong technical and interpersonal skills. Hold recent certification in Cisco CCNA and Microsoft MSCE or from other competent authorities.
  • Support on software and system fault diagnosis, analysis and fix
  • Take ownership of all user problems through to completion
  • Proactively keep customer updated with problem status at all times
  • Engage with technology partners & 3rd Parties on a day to day basis
  • Participate to Disaster Recovery testing and Business Continuity

Learn more about this role

Full time

JR-21081007

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

James Bannerman

Referral Bonus:

0

Street Address

Primary Location:
Taunusanlage 9-10, Frankfurt Am Main, 60329