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Sr. Fraud Analyst II

Dallas, Texas

Job Description:

Line of Business Role Description
Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. 

•Reviews client accounts for the prevention and detection of possible Fraud
•Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity
•Perform back office functions related to research and resolution of fraudulent activity and service support
•Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America
•Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.

Required Skills:

Minimum of 2 years’ experience working in a client facing role preferable in financial services industry
•Excellent verbal and written communication skills
•Must be able to effectively analyze data, research information and decision accounts
•Highly organized and detail oriented; able to effectively multi-task
•Able to work under tight timelines with multiple priorities
•Ability to communicate clearly and concisely with all levels within the Bank
•Strong computer skills: ability to multi-task & toggle into multiple systems
•Must be extremely thorough w/ strong attention to detail & a high emphasis on quality
•Proficient with MS applications – Excel, Word and Outlook
•Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
•Ability to establish and maintain effective working relationships with peers, customer group and management
•Excellent follow through and initiative
•Ability to work in a fast-paced, production environment, while mitigating loss to the bank
•Experience handling customer escalations
•Must be extremely thorough w/ strong attention to detail

-3rd shift; Weekly Schedule - Wednesday - Sunday 4am to 1pm EST, off on Monday and Tuesday.

Job Band:

H6

Shift: 

3rd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Saturday and Sunday 9:00am to 6:00pm (CST) Monday thru Wednesday 12pm to 9pm(CST)

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description
Reviews complex products for the prevention and detection of possible Fraud. Responsible for research and analysis of account activity to assess levels of risk and fraud. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform functions related to research and resolution of fraudulent activity and service support. 

•Reviews client accounts for the prevention and detection of possible Fraud
•Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. Complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity
•Perform back office functions related to research and resolution of fraudulent activity and service support
•Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America
•Review and analyze accounts and customer situations that may require differentiated treatment or specialized resolution Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor.

Required Skills:

Minimum of 2 years’ experience working in a client facing role preferable in financial services industry
•Excellent verbal and written communication skills
•Must be able to effectively analyze data, research information and decision accounts
•Highly organized and detail oriented; able to effectively multi-task
•Able to work under tight timelines with multiple priorities
•Ability to communicate clearly and concisely with all levels within the Bank
•Strong computer skills: ability to multi-task & toggle into multiple systems
•Must be extremely thorough w/ strong attention to detail & a high emphasis on quality
•Proficient with MS applications – Excel, Word and Outlook
•Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
•Ability to establish and maintain effective working relationships with peers, customer group and management
•Excellent follow through and initiative
•Ability to work in a fast-paced, production environment, while mitigating loss to the bank
•Experience handling customer escalations
•Must be extremely thorough w/ strong attention to detail

-3rd shift; Weekly Schedule - Wednesday - Sunday 4am to 1pm EST, off on Monday and Tuesday.

Shift:

3rd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080871

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207