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Sr. Fraud Analyst II

Dallas, Texas

Job Description:

Line of Business Role Description

"Reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

Required Skills
Must be available to work third shift schedule as follows:

• Weekly Schedule: Friday – Tuesday  7pm to 4am EST

∙• Minimum of 2 years’ experience working in a client facing role preferable in financial services industry
• Excellent verbal and written communication skills
• Highly organized and detail oriented; able to effectively multi-task
• Able to work under tight timelines with multiple priorities
• Proficient with MS applications – Excel, Word, and Outlook
• Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
• Ability to establish and maintain effective working relationships with peers, customer group and management
• Excellent follow through and initiative
• Ability to work in a fast-paced, production environment, while mitigating loss to the bank
• Experience handling customer escalations
• Must be extremely thorough w/ strong attention

Job Band:

H6

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Line of Business Role Description

"Reviews customer accounts for the prevention and detection of possible Fraud. Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type. The incumbent will complete inbound and outbound calls and take appropriate action based on transaction characteristics of greater complexity. The incumbent may perform back office functions related to research and resolution of fraudulent activity and service support. Assesses the level of risk and makes decisions which directly impact the customer experience and risk to Bank of America. Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution. Experience is gained through training, following established procedures and guidelines and research utilizing multiple systems and tools. Typically reports to Fraud Detection/Prevention Supervisor

Required Skills
Must be available to work third shift schedule as follows:

• Weekly Schedule: Friday – Tuesday  7pm to 4am EST

∙• Minimum of 2 years’ experience working in a client facing role preferable in financial services industry
• Excellent verbal and written communication skills
• Highly organized and detail oriented; able to effectively multi-task
• Able to work under tight timelines with multiple priorities
• Proficient with MS applications – Excel, Word, and Outlook
• Comfortable using a disciplined development methodology and adhering to development best practices, standards and procedures
• Ability to establish and maintain effective working relationships with peers, customer group and management
• Excellent follow through and initiative
• Ability to work in a fast-paced, production environment, while mitigating loss to the bank
• Experience handling customer escalations
• Must be extremely thorough w/ strong attention

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080865

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Michelle Genser

Referral Bonus:

0

Street Address

Primary Location:
1950 N STEMMONS FWY, TX, Dallas, 75207