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Sr. Business Control Specialist

Newark, Delaware;

Job Description:

Job Posting Description:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Line of Business Job Description:

The Document & Workflow Operations - Senior Business Control Specialist role will serve as the Horizontal Business Enablement Lead in support of Document & Workflow Operations (DWO).  The Senior Business Control Specialist is responsible for the execution of the DWO Business Control Program, jointly accountable for managing the process with operations.  Primary responsibilities will include proactively identifying emerging risks within DWO as the Horizontal Business Enablement Lead.  The Senior Business Control Specialist assists in designing controls and establishing performance metrics that are monitored to take action quickly. This role will be focused on applying risk management expertise across the focused portfolio to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. This position is focused on communicating and driving risk strategy and prioritization in partnership with executive leaders. The candidate will collaborate with control partners, front line units, risk and control officers to proactively identify, debate and assess potential risks and issues and remediate open gaps in a timely manner.  The role will require the candidate to discuss emerging risks and mitigate strategies relevant to reduce likelihood of occurrence.

Some additional responsibilities will include:

  • Manage, develop and oversee controls for a line of business
  • Enhance, design, implement and provide ongoing oversight to the LOB Control environment
  • Assist in the execution of internal control discipline and operational excellence within a LOB or ECF
  • Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls
  • May assist with the development of UCRA documentation, materiality assessments in conjunction with the Key Stakeholders
  • Assist with completion of post implementation UCRA requirements including the deployment of risk mitigation plans, collection and attachment of all mitigation plan evidence and metric performance results
  • Assist with development and reporting of key UCRA and other control metrics
  • Change request processing for Single Process Inventory (SPI)/Process Owner Portal (POP) requests
  • ORCIT/Key Measures monthly data upload and systemic set-up/intake for new metrics
  • Initial Operation Loss event review and data entry when applicable in support of monthly certification cycle
  • Ability to grasp new concepts and processes quickly and understand up and downstream impacts/data related to Complaints, defects and external issues
  • Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Required Skills:

  • 5 or more years of direct experience and knowledge of Business Control specific functions, risk management and risk framework
  • Advanced Microsoft Office skills, specifically Excel and PowerPoint
  • Superior presentation and communication skills at the executive level (written and verbal)
  • Strong quantitative and analytical abilities – must know how to use data to communicate the business story
  • Strong relationship management skills is a must – candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations to proactively identify emerging themes connected function that DWO supports and/or executes
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
  • Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards

Desired Skills:

  • ​Prior experience with UCRA documentation, implementation, and reporting
  • Prior experience with change management
  • Prior experience with ORCIT
  • Prior experience with Operational Loss Management
  • Prior experience with Complaints
  • Prior experience with test design development for quality assurance, audit, or compliance
  • Prior experience with procedure development
  • Customer centric approach to problem resolution
  • Strong analytical skills
  • Six Sigma background: Green/Black Belt Certified

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Job Posting Description:

Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Line of Business Job Description:

The Document & Workflow Operations - Senior Business Control Specialist role will serve as the Horizontal Business Enablement Lead in support of Document & Workflow Operations (DWO).  The Senior Business Control Specialist is responsible for the execution of the DWO Business Control Program, jointly accountable for managing the process with operations.  Primary responsibilities will include proactively identifying emerging risks within DWO as the Horizontal Business Enablement Lead.  The Senior Business Control Specialist assists in designing controls and establishing performance metrics that are monitored to take action quickly. This role will be focused on applying risk management expertise across the focused portfolio to support a culture of risk identification, escalation and timely mitigation of compliance and operational risks. This position is focused on communicating and driving risk strategy and prioritization in partnership with executive leaders. The candidate will collaborate with control partners, front line units, risk and control officers to proactively identify, debate and assess potential risks and issues and remediate open gaps in a timely manner.  The role will require the candidate to discuss emerging risks and mitigate strategies relevant to reduce likelihood of occurrence.

Some additional responsibilities will include:

  • Manage, develop and oversee controls for a line of business
  • Enhance, design, implement and provide ongoing oversight to the LOB Control environment
  • Assist in the execution of internal control discipline and operational excellence within a LOB or ECF
  • Support the implementation of QA/QC processes within the LOB/ECF through ongoing monitoring and testing of controls
  • May assist with the development of UCRA documentation, materiality assessments in conjunction with the Key Stakeholders
  • Assist with completion of post implementation UCRA requirements including the deployment of risk mitigation plans, collection and attachment of all mitigation plan evidence and metric performance results
  • Assist with development and reporting of key UCRA and other control metrics
  • Change request processing for Single Process Inventory (SPI)/Process Owner Portal (POP) requests
  • ORCIT/Key Measures monthly data upload and systemic set-up/intake for new metrics
  • Initial Operation Loss event review and data entry when applicable in support of monthly certification cycle
  • Ability to grasp new concepts and processes quickly and understand up and downstream impacts/data related to Complaints, defects and external issues
  • Provide analytical support in executing internal control discipline and operational excellence within a LOB/ECF. Gather and organize data in order to monitor and test the effectiveness of key controls and status of mitigation and action plans. Prepare documentation for the tracking, monitoring, and escalation of risk related issues to management. Acts as an ambassador of the risk culture. Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience. May manage staff.

Required Skills:

  • 5 or more years of direct experience and knowledge of Business Control specific functions, risk management and risk framework
  • Advanced Microsoft Office skills, specifically Excel and PowerPoint
  • Superior presentation and communication skills at the executive level (written and verbal)
  • Strong quantitative and analytical abilities – must know how to use data to communicate the business story
  • Strong relationship management skills is a must – candidate will need to navigate through the complexities of establishing relationships with horizontal partners, stretching up and across multiple organizations to proactively identify emerging themes connected function that DWO supports and/or executes
  • Ability to decompose complex issues and drive timely decisions, knowing when to engage others for additional input, and when to act independently
  • Strategic thinker, self-starter, organized, versatile, and capable of performing work with minimal management oversight
  • Proven ability to manage and drive/lead execution of multiple and often competing priorities to meet deadlines and adhere with policies and standards

Desired Skills:

  • ​Prior experience with UCRA documentation, implementation, and reporting
  • Prior experience with change management
  • Prior experience with ORCIT
  • Prior experience with Operational Loss Management
  • Prior experience with Complaints
  • Prior experience with test design development for quality assurance, audit, or compliance
  • Prior experience with procedure development
  • Customer centric approach to problem resolution
  • Strong analytical skills
  • Six Sigma background: Green/Black Belt Certified

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080852

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Monali Shah

Referral Bonus:

0