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Research and Adjustment Rep II

College Park, Georgia

Job Description:

Job Description

Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills.

Minimum Required Skills:

  • Highly organized with strong attention to detail and accuracy
  • 1+ year working knowledge of debit/credit, banking regulations and Mainframe Applications (i.e. BOSS/FAST)
  • Familiarity with check processing
  • Banking or other financial institution experience
  • Strong typing proficiency and ability to navigate multiple processing applications
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Proficient with Microsoft Office Suite
  • Strong Calculator skills
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Experienced working in a high volume environment and adapts to change easily

Desired Skills:

  • 2+ years’ check operations/processing experience
  • Prior Research and Adjustments experience

Job Band:

H7

Shift: 

2nd shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 12:00 pm - 8:30 pm

Referral Bonus Amount:

0

Job Description:

Job Description

Resolves research and adjustment inquiries within the bank's practices and procedures. Responsibilities include: investigates daily incoming research and adjustment inquiries; resolves differences; answers service requests and inquiries received from various channels; determines accounting entries and makes appropriate disposition. Maintains internal operational and financial controls and ensures that they are observed for all assigned cases. Ensures that all cases are resolved in compliance with industry regulations and bank procedures, integrity levels of the department's case management system and financial controls. May provide support to and training to other researchers within the department. Has thorough knowledge of the Research & Adjustments function and handles more complex cases which require analytical and problem resolution skills.

Minimum Required Skills:

  • Highly organized with strong attention to detail and accuracy
  • 1+ year working knowledge of debit/credit, banking regulations and Mainframe Applications (i.e. BOSS/FAST)
  • Familiarity with check processing
  • Banking or other financial institution experience
  • Strong typing proficiency and ability to navigate multiple processing applications
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Proficient with Microsoft Office Suite
  • Strong Calculator skills
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Experienced working in a high volume environment and adapts to change easily

Desired Skills:

  • 2+ years’ check operations/processing experience
  • Prior Research and Adjustments experience

Shift:

2nd shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080726

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
6000 Feldwood Rd, GA, College Park, 30349