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Lead Operations Representative

Greensboro, North Carolina;

Job Description:

Job Description

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Lead Operations Representative on the Consumer Furnishing & Disputes team executes on a high volume and intricate process to resolve client disputes of the data provided to CRAs and NSCRAs within the legal timeframes specified in the Fair Credit Reporting Act. During this process, a Lead Operations Representative
• Receives assigned disputes through specific systems or emailed spreadsheets

• Thoroughly studies each assigned dispute using multiple applications and resources
• Leverages information found to determine the validity of the dispute and its root cause
• Applies the appropriate process to confirm the accuracy of the originally furnished date or correct errors and notifies the client of the resolution
• Documents all systems to accurately describe activity
 

Minimum Required Skills:

  • 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience
  • FCRA fluency
  • Exceptional customer service
  • Experienced in working multiple projects simultaneously
  • Comfortable working in a deadline driven environment
  • Highly organized with strong attention to detail
  • Strong typing proficiency and ability to navigate multiple processing applications
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Requires minimal direction
  • Advanced with Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution

Desired Skills:

  • Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, iSeries, DALS, IALS and MSP
  • Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
  • Previous credit reporting experience
     

Job Band:

H7

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday, 8:00 am-5:00 pm

Referral Bonus Amount:

0

Job Description:

Job Description

Individual contributor role that demonstrates leadership qualities. Processes transactions in one or more of the company's internal operations to support domestic and international consumer, commercial and wholesale bank businesses or services functions. Responsibilities may include: basic level reporting, customer service support, reviewing and processing transactions for item processing, sorting using electronic or mechanical equipment, reconciling, statement rendering, MICR/image, float, lock box, remittance, ATM deposit, and performing other support operations functions as required. Maintains internal operational and financial controls and ensures they meet bank standards. Ensures quality service and effective and efficient operations support for the assigned area's internal business partners and/or external customers/clients. Performs all the functions required at the Sr. Ops Rep level and typically acts as a workflow coordinator and/or a subject matter expert. Able to prioritize and distribute daily work to meet deadlines and goals. Demonstrates a good working knowledge of the processes and procedures and the ability to identify and implement process improvement opportunities. May provide guidance and direction to less experienced team members.

Lead Operations Representative on the Consumer Furnishing & Disputes team executes on a high volume and intricate process to resolve client disputes of the data provided to CRAs and NSCRAs within the legal timeframes specified in the Fair Credit Reporting Act. During this process, a Lead Operations Representative
• Receives assigned disputes through specific systems or emailed spreadsheets

• Thoroughly studies each assigned dispute using multiple applications and resources
• Leverages information found to determine the validity of the dispute and its root cause
• Applies the appropriate process to confirm the accuracy of the originally furnished date or correct errors and notifies the client of the resolution
• Documents all systems to accurately describe activity
 

Minimum Required Skills:

  • 2-3 years of Consumer Card, Business Card, Deposit, Mortgage, CVL and/or Bankruptcy credit experience
  • FCRA fluency
  • Exceptional customer service
  • Experienced in working multiple projects simultaneously
  • Comfortable working in a deadline driven environment
  • Highly organized with strong attention to detail
  • Strong typing proficiency and ability to navigate multiple processing applications
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experience with working independently and on teams
  • Requires minimal direction
  • Advanced with Microsoft Office Suite
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution

Desired Skills:

  • Experience with the following systems – TSYS, RMS, MSS, BOSS, BASS, LVIS, iSeries, DALS, IALS and MSP
  • Credit Reporting Experience – Experian, Equifax, Trans Union, Innovis, Chex and EWS
  • Previous credit reporting experience
     

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21080435

Band: H7

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0