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Assistant Vice President/Vice President, Service Delivery Analyst, Chief Technology Organization

Singapore, , Singapore

Job Description:

Your background

  • 5+ years of professional experience in technology services.
  • Leadership skills with strong problem solving ability, written/verbal communication (framing and storytelling), and interpersonal skills with senior leaders.
  • Strict attention to detail and dedication to flawless work product
  • Strong analytical skills and ability to manage multiple tasks at the same time.
  • Proven quantitative capabilities to assess a business model and outline a roadmap for the future supporting business and organizational goals
  • Ability to work in a diverse environment with global team to deliver against all program objectives.
  • Dedicated, innovative, resourceful, analytical and able to work under pressure.
  • Microsoft Office suite skills, particularly with Excel, Word, Outlook, PowerPoint and SharePoint
  • Good knowledge of Agile, JIRA, & ITSM.
  • Strong drive to excel professionally, and to guide and motivate others.

What you can expect

Network Service Delivery team, part of Chief Technology Organization (CTO) is responsible for managing network vendor relationships, risk & audit, supplier commercials, service design & transition lifecycle, Business Recovery Planning & BAU initiatives. Service Delivery Analyst role within Chief Technology Organization (CTO) functions as an interface between the various teams (Vendor Mgmt., Economics, Risk Mgmt., and Business Mgmt.) to the Network Services.

The candidate will be primarily responsible for the governance of all Network suppliers, including telecommunication carriers and maintenance vendors, and for evaluating new opportunities/vendors for outsourced functions/activities. Work on Request for Proposals (RFPs), vendor evaluation, scoring, contract execution as necessary. He/She will work closely in maintaining effective relationships with the vendors, participate in monthly alliance meetings, review performance overview reports, and drive service initiatives, improvements with suppliers and contract negotiation. This role requires you to be a good communicator and negotiator and have interpersonal skills to effectively maintain vendor relationships. This candidate will act as an escalation point for network service related issues for all suppliers across Asia Pacific.

In this role you will gain an experience working closely with various domains across organization such as Third Party Management, Sourcing & Procurement, Compliance, Risk & Audit, Legal and Business Controls. Although the role is an individual contributor, there are constant opportunities to work with peers, managers, and the Third Party Executive. Exposure to vendor technology and Bank controls along with ownership of the risk and performance of a portfolio of managed vendors.

What you will do

  • Manages vendor performance aligned to contract, enterprise and business requirements, consistently and assertively holding vendors accountable for performance in all aspects and overall relationship with the Bank.
  • Develops deep knowledge of the all processes/services the vendor provides the enterprise, associated risks and their performance in all aspects of providing those products and services.
  • Actively identifies and influences opportunities to reduce risk with vendor portfolio (e.g. contract renewals, subcontractor requests, data sharing requests etc.)
  • Leverages understanding of business strategy, regulatory environment and/or changes in the market to ensure appropriate engagement and oversight of the vendor.
  • Manage Technology risk initiatives, regulatory relationships, risk & audit engagements & reviews.
  • Collaborate with regional risk partners to plan the engagement and develop work program timelines, risk assessments, and other planning documents.
  • Build relationships with technology stakeholders & Subject Matter Experts to proactively identify issues, ensure networks is effectively driving remediation activities and to continuously improve networks risk posture.
  • Ensure the network technology risk management is in compliance with related local law & regulatory requirements.
  • Key liaison for onboarding of new services/products to Network Operations, working with global Service delivery team, global & regional technology design and implementation teams, and Project Managers.
  • Responsible for tracking and managing the lifecycle of all supplier and maintenance contracts.
  • Execute on the team’s knowledge management strategy and ensure all knowledge is discovered, documented and access controlled.
  • Coordination and management of existing or new proof of concepts and improvement initiatives by working with multiple functions within and outside of CTO, and deliver in a timely manner.
  • Develop plans and procedures to implement activities for improvement of quality and efficiency in delivery of Network Services.
  • Responsible for ensuring communication transparency to key program stakeholders, sponsors and champions.
  • Responsible for producing monthly performance metrics and reports under organizational reporting.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • 5+ years of professional experience in technology services.
  • Leadership skills with strong problem solving ability, written/verbal communication (framing and storytelling), and interpersonal skills with senior leaders.
  • Strict attention to detail and dedication to flawless work product
  • Strong analytical skills and ability to manage multiple tasks at the same time.
  • Proven quantitative capabilities to assess a business model and outline a roadmap for the future supporting business and organizational goals
  • Ability to work in a diverse environment with global team to deliver against all program objectives.
  • Dedicated, innovative, resourceful, analytical and able to work under pressure.
  • Microsoft Office suite skills, particularly with Excel, Word, Outlook, PowerPoint and SharePoint
  • Good knowledge of Agile, JIRA, & ITSM.
  • Strong drive to excel professionally, and to guide and motivate others.

What you can expect

Network Service Delivery team, part of Chief Technology Organization (CTO) is responsible for managing network vendor relationships, risk & audit, supplier commercials, service design & transition lifecycle, Business Recovery Planning & BAU initiatives. Service Delivery Analyst role within Chief Technology Organization (CTO) functions as an interface between the various teams (Vendor Mgmt., Economics, Risk Mgmt., and Business Mgmt.) to the Network Services.

The candidate will be primarily responsible for the governance of all Network suppliers, including telecommunication carriers and maintenance vendors, and for evaluating new opportunities/vendors for outsourced functions/activities. Work on Request for Proposals (RFPs), vendor evaluation, scoring, contract execution as necessary. He/She will work closely in maintaining effective relationships with the vendors, participate in monthly alliance meetings, review performance overview reports, and drive service initiatives, improvements with suppliers and contract negotiation. This role requires you to be a good communicator and negotiator and have interpersonal skills to effectively maintain vendor relationships. This candidate will act as an escalation point for network service related issues for all suppliers across Asia Pacific.

In this role you will gain an experience working closely with various domains across organization such as Third Party Management, Sourcing & Procurement, Compliance, Risk & Audit, Legal and Business Controls. Although the role is an individual contributor, there are constant opportunities to work with peers, managers, and the Third Party Executive. Exposure to vendor technology and Bank controls along with ownership of the risk and performance of a portfolio of managed vendors.

What you will do

  • Manages vendor performance aligned to contract, enterprise and business requirements, consistently and assertively holding vendors accountable for performance in all aspects and overall relationship with the Bank.
  • Develops deep knowledge of the all processes/services the vendor provides the enterprise, associated risks and their performance in all aspects of providing those products and services.
  • Actively identifies and influences opportunities to reduce risk with vendor portfolio (e.g. contract renewals, subcontractor requests, data sharing requests etc.)
  • Leverages understanding of business strategy, regulatory environment and/or changes in the market to ensure appropriate engagement and oversight of the vendor.
  • Manage Technology risk initiatives, regulatory relationships, risk & audit engagements & reviews.
  • Collaborate with regional risk partners to plan the engagement and develop work program timelines, risk assessments, and other planning documents.
  • Build relationships with technology stakeholders & Subject Matter Experts to proactively identify issues, ensure networks is effectively driving remediation activities and to continuously improve networks risk posture.
  • Ensure the network technology risk management is in compliance with related local law & regulatory requirements.
  • Key liaison for onboarding of new services/products to Network Operations, working with global Service delivery team, global & regional technology design and implementation teams, and Project Managers.
  • Responsible for tracking and managing the lifecycle of all supplier and maintenance contracts.
  • Execute on the team’s knowledge management strategy and ensure all knowledge is discovered, documented and access controlled.
  • Coordination and management of existing or new proof of concepts and improvement initiatives by working with multiple functions within and outside of CTO, and deliver in a timely manner.
  • Develop plans and procedures to implement activities for improvement of quality and efficiency in delivery of Network Services.
  • Responsible for ensuring communication transparency to key program stakeholders, sponsors and champions.
  • Responsible for producing monthly performance metrics and reports under organizational reporting.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21079811

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Harry Daudhar

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499