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Operations Analyst

Richmond, Virginia

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Responsibilities:

Perform NACHA format testing – This could include both inbound and outbound files including research and engaging with Data Transmission Support and ACH technology to create the testing connection for a client.
Perform dual verification of work on the ACH database and verification of completion of work by teammates. 
Function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities; knowledge acquired through increasingly responsible operations analysis work. 

Requirements:

Minimum 2 years’ experience or comparable work experience with similar responsibilities

Ability to facilitate productive meetings and document corresponding outcomes

Professional at all times, even in the toughest situations

Effectively copes with accelerating changes

Resolve customer and business partner issues affirming customer service consistent with corporate and consumer expectations

Strong attention to detail

Strong written communication skills using MS Office and Excel

Ability to communicate effectively across organization

Ability to work independently, make quick decisions & act on them

ACH product experience a plus

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Responsible for the day-to-day analysis, research and resolution of varied problems. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training. Individuals typically have 2 to 4 years of experience.

Responsibilities:

Perform NACHA format testing – This could include both inbound and outbound files including research and engaging with Data Transmission Support and ACH technology to create the testing connection for a client.
Perform dual verification of work on the ACH database and verification of completion of work by teammates. 
Function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities; knowledge acquired through increasingly responsible operations analysis work. 

Requirements:

Minimum 2 years’ experience or comparable work experience with similar responsibilities

Ability to facilitate productive meetings and document corresponding outcomes

Professional at all times, even in the toughest situations

Effectively copes with accelerating changes

Resolve customer and business partner issues affirming customer service consistent with corporate and consumer expectations

Strong attention to detail

Strong written communication skills using MS Office and Excel

Ability to communicate effectively across organization

Ability to work independently, make quick decisions & act on them

ACH product experience a plus

Other Qualifications:

Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions

Excels in working among diverse viewpoints to determine the best path forward

Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Commitment to challenging the status quo and promoting positive change.

Participate in and drive collaborative efforts to advance tools, technology, and ways of working to better serve an evolving client base

Believes in value of diversity so we can reflect, connect and meet the diverse needs of our clients and employees around the world

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21079793

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Ryan Evans

Referral Bonus:

0

Street Address

Primary Location:
8001 VILLA PARK DR, VA, Richmond, 23228