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Client Solutions Segment Manager
Charlotte, North Carolina;
Rio Rancho, New Mexico; Phoenix, Arizona; New York, New York; Chandler, Arizona; Boston, Massachusetts; Las Vegas, Nevada; Riverside, Rhode Island; Cambridge, Maryland; Tampa, Florida; Kennesaw, Georgia; Newark, Delaware
Additional locations
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Job Description:
The Retail division of Bank of America serves mass market U.S. consumers with a full range of financial products and services through award-winning digital banking capabilities and an unmatched retail banking network. The Retail Client Solutions Segment Manager works across the Consumer organization to ensure that the optimal solutions are designed and delivered to serve our Retail client base. The role will partner closely with areas such as Product, Analytics, Marketing, Consumer Strategy and Client Experience to ensure we fully understand the Retail client’s needs to deliver the right solutions to our Retail clients.
The Retail Client Solutions Segment Manager Role Responsibilities:
- Develop and maintain ongoing research to catalog the voice of the Retail client and their needs
- Identify key activities to drive sales, close solution gaps and develop enterprise partnerships to serve
- Facilitate creation of innovative solutions based on client needs and competitive landscape
- Manage/track the portfolio of client solutions work and partner/influence across the organization to drive progress on priorities
- Drive decisions, including process change, based on VOC feedback and customer analytics
- Manage deliverables and input into the Retail senior leadership routines, and other cross-line of business routines, including establishing and indirectly managing various cross-organizational virtual teams
- Develop senior executive level messaging and presentations, both planned and ad-hoc needs
- Partner and communicate effectively with organizations to gather relevant information, create compelling storylines and validate data accuracy and messaging
- Plan and track extensive input from variety of sources into routine and ad-hoc deliverables
Required Skills:
- Expertise in customer segmentation
- Ability to translate client insights into actionable change
- Strategic and critical thinker
- Senior executive messaging and senior executive presentation development skills
- Proactive planner with strong organizational skills
- Extreme attention to detail/Detailed tracking
- Ability to work in a fast-paced environment with high visibility
- Experience executing business support and/or reporting activities
- Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines
- History of influencing without direct authority
- Strong interpersonal skills required to interact with a broad range of stakeholders and partners
- Ability to communicate effectively with both internal and external stakeholders, while managing compressed timelines
- Microsoft Office expertise
Desired Skills:
- 15+ years of experience, preferably in Financial Services
Job Band:
H4
Shift:
1st shift (United States of America)
Hours Per Week:
40
Weekly Schedule:
Referral Bonus Amount:
0
Job Description:
The Retail division of Bank of America serves mass market U.S. consumers with a full range of financial products and services through award-winning digital banking capabilities and an unmatched retail banking network. The Retail Client Solutions Segment Manager works across the Consumer organization to ensure that the optimal solutions are designed and delivered to serve our Retail client base. The role will partner closely with areas such as Product, Analytics, Marketing, Consumer Strategy and Client Experience to ensure we fully understand the Retail client’s needs to deliver the right solutions to our Retail clients.
The Retail Client Solutions Segment Manager Role Responsibilities:
- Develop and maintain ongoing research to catalog the voice of the Retail client and their needs
- Identify key activities to drive sales, close solution gaps and develop enterprise partnerships to serve
- Facilitate creation of innovative solutions based on client needs and competitive landscape
- Manage/track the portfolio of client solutions work and partner/influence across the organization to drive progress on priorities
- Drive decisions, including process change, based on VOC feedback and customer analytics
- Manage deliverables and input into the Retail senior leadership routines, and other cross-line of business routines, including establishing and indirectly managing various cross-organizational virtual teams
- Develop senior executive level messaging and presentations, both planned and ad-hoc needs
- Partner and communicate effectively with organizations to gather relevant information, create compelling storylines and validate data accuracy and messaging
- Plan and track extensive input from variety of sources into routine and ad-hoc deliverables
Required Skills:
- Expertise in customer segmentation
- Ability to translate client insights into actionable change
- Strategic and critical thinker
- Senior executive messaging and senior executive presentation development skills
- Proactive planner with strong organizational skills
- Extreme attention to detail/Detailed tracking
- Ability to work in a fast-paced environment with high visibility
- Experience executing business support and/or reporting activities
- Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines
- History of influencing without direct authority
- Strong interpersonal skills required to interact with a broad range of stakeholders and partners
- Ability to communicate effectively with both internal and external stakeholders, while managing compressed timelines
- Microsoft Office expertise
Desired Skills:
- 15+ years of experience, preferably in Financial Services
Shift:
1st shift (United States of America)
Hours Per Week:
40
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