girl looking into her desktop
Back to search results

Client Solutions Segment Manager

Charlotte, North Carolina;

Job Description:

The Retail division of Bank of America serves mass market U.S. consumers with a full range of financial products and services through award-winning digital banking capabilities and an unmatched retail banking network.   The Retail Client Solutions Segment Manager works across the Consumer organization to ensure that the optimal solutions are designed and delivered to serve our Retail client base.    The role will partner closely with areas such as Product, Analytics, Marketing, Consumer Strategy and Client Experience to ensure we fully understand the Retail client’s needs to deliver the right solutions to our Retail clients.

The Retail Client Solutions Segment Manager Role Responsibilities:

  • Develop and maintain ongoing research to catalog the voice of the Retail client and their needs
  • Identify key activities to drive sales, close solution gaps and develop enterprise partnerships to serve
  • Facilitate creation of innovative solutions based on client needs and competitive landscape
  • Manage/track the portfolio of client solutions work and partner/influence across the organization to drive progress on priorities
  • Drive decisions, including process change, based on VOC feedback and customer analytics
  • Manage deliverables and input into the Retail senior leadership routines, and other cross-line of business routines, including establishing and indirectly managing various cross-organizational virtual teams
  • Develop senior executive level messaging and presentations, both planned and ad-hoc needs
  • Partner and communicate effectively with organizations to gather relevant information, create compelling storylines and validate data accuracy and messaging
  • Plan and track extensive input from variety of sources into routine and ad-hoc deliverables

Required Skills:

  • Expertise in customer segmentation
  • Ability to translate client insights into actionable change
  • Strategic and critical thinker
  • Senior executive messaging and senior executive presentation development skills
  • Proactive planner with strong organizational skills
  • Extreme attention to detail/Detailed tracking
  • Ability to work in a fast-paced environment with high visibility
  • Experience executing business support and/or reporting activities
  • Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines
  • History of influencing without direct authority
  • Strong interpersonal skills required to interact with a broad range of stakeholders and partners 
  • Ability to communicate effectively with both internal and external stakeholders, while managing compressed timelines
  • Microsoft Office expertise 

Desired Skills:

  • 15+ years of experience, preferably in Financial Services

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Retail division of Bank of America serves mass market U.S. consumers with a full range of financial products and services through award-winning digital banking capabilities and an unmatched retail banking network.   The Retail Client Solutions Segment Manager works across the Consumer organization to ensure that the optimal solutions are designed and delivered to serve our Retail client base.    The role will partner closely with areas such as Product, Analytics, Marketing, Consumer Strategy and Client Experience to ensure we fully understand the Retail client’s needs to deliver the right solutions to our Retail clients.

The Retail Client Solutions Segment Manager Role Responsibilities:

  • Develop and maintain ongoing research to catalog the voice of the Retail client and their needs
  • Identify key activities to drive sales, close solution gaps and develop enterprise partnerships to serve
  • Facilitate creation of innovative solutions based on client needs and competitive landscape
  • Manage/track the portfolio of client solutions work and partner/influence across the organization to drive progress on priorities
  • Drive decisions, including process change, based on VOC feedback and customer analytics
  • Manage deliverables and input into the Retail senior leadership routines, and other cross-line of business routines, including establishing and indirectly managing various cross-organizational virtual teams
  • Develop senior executive level messaging and presentations, both planned and ad-hoc needs
  • Partner and communicate effectively with organizations to gather relevant information, create compelling storylines and validate data accuracy and messaging
  • Plan and track extensive input from variety of sources into routine and ad-hoc deliverables

Required Skills:

  • Expertise in customer segmentation
  • Ability to translate client insights into actionable change
  • Strategic and critical thinker
  • Senior executive messaging and senior executive presentation development skills
  • Proactive planner with strong organizational skills
  • Extreme attention to detail/Detailed tracking
  • Ability to work in a fast-paced environment with high visibility
  • Experience executing business support and/or reporting activities
  • Proven ability to manage competing needs and drive to quality despite changing priorities and tight deadlines
  • History of influencing without direct authority
  • Strong interpersonal skills required to interact with a broad range of stakeholders and partners 
  • Ability to communicate effectively with both internal and external stakeholders, while managing compressed timelines
  • Microsoft Office expertise 

Desired Skills:

  • 15+ years of experience, preferably in Financial Services

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21079370

Band: H4

Manages People: No

Travel: Yes, 10% of the time

Manager:

Talent Acquisition Contact:

Sheri Bryk

Referral Bonus:

0

Nevada pay and benefits information

Nevada pay range:

$120,500 - $159,300 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.