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Home Equity Underwriting & Fulfillment Team Leader

Farmington, Connecticut

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

NOTE: *Investor Audits Does not apply to Home Equity Home Loans Fulfillment.

Required Skills:

Ability to build partnerships across the organization to ensure efficiency and achieve customer  satisfaction

Ability to motivate associates to meet production, quality  and service standards along with providing direct coaching and feedback reagarding quality, customer experience and problem resolution.

Possesses in-depth knowledge of a variety of loan products and program guidelines

Excellent attention to detail

Strong verbal and written communication skills

Excellent problem solving skills

Strong organizational skills

Strong interpersonal Skills

Ability to multi-task and handle high work volumes

Leadership ability

Capacity to work in a team-oriented environment

Ability to deliver a difficult message with confidence

Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment

Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Primary contact who is responsible for all loan processing activities within a designated market. Responsible for a team of associates. Connects people to team goals that are aligned with the goals of the company. Eliminates roadblocks to achieving goals. Makes associates aware of how their work fits into larger processes that impact our customers. Make the associates and customers central to how success is measured. Ability to manage at a high level of detail while maintaining awareness of overall process and team results. Interacts in a range of roles, is comfortable being a follower, leader or teammate as the occasion demands. Uses learning experiences as opportunities to learn for the future. Drives process improvement. Adapts quickly to new demands and challenges. Works with Credit Policy, Compliance, Legal and Direct Lending.

NOTE: *Investor Audits Does not apply to Home Equity Home Loans Fulfillment.

Required Skills:

Ability to build partnerships across the organization to ensure efficiency and achieve customer  satisfaction

Ability to motivate associates to meet production, quality  and service standards along with providing direct coaching and feedback reagarding quality, customer experience and problem resolution.

Possesses in-depth knowledge of a variety of loan products and program guidelines

Excellent attention to detail

Strong verbal and written communication skills

Excellent problem solving skills

Strong organizational skills

Strong interpersonal Skills

Ability to multi-task and handle high work volumes

Leadership ability

Capacity to work in a team-oriented environment

Ability to deliver a difficult message with confidence

Ability to prioritize multiple competing tasks and manage time effectively in a fast paced environment

Ability to meet production, quality and service standards along with providing direct coaching and feedback to ensure quality

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21078905

Band: H5

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Robert Foster

Referral Bonus:

0

Connecticut job seekers

Connecticut pay range:

$71,000 - $89,800 annualized salary, offers to be negotiated based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

Street Address

Primary Location:
70 Batterson Park Rd, CT, Farmington, 06032