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Consultant-Non Trading Support

Tampa, Florida

Job Description:

Supports Non-Trading functions of Consumer, Wealth & Investment Management, U.S. Trust and Global Banking. Provides enhanced end-user computing support. Serves as a fully seasoned and proficient technical resource.  Performs analytical, technical, and administrative work in planning, installing and supporting new and existing computer equipment and business critical software under minimal supervision. Resolves complex issues. Works on moderate and challenging tasks that may have a broad scope of impact. Provides project expertise and initiative support. Exercises professional judgement and takes appropriate action to complete objectives within defined procedures. Works under minimal supervision, with general guidance from more seasoned consultants or managers.
Desired Skills
  • First-call incident resolution through phone and remote support.
  • Experience with supporting Windows 7 and MS Office 2013 products.
  • Familiar with Active Directory and Group Policies, Windows NTFS permissions and Network Printers.
  • Ability to troubleshoot application install issues.
  • Familiar with using Incident, Service Request and Software Deployment management tools.

Required Skills
  • 5+ years of IT experience.
  • Strong customer service skills in various client-interfacing technical support roles.
  • Strong Desktop and Application support skills. Strong support skills with Windows 10 and MS Office 365. Proficient experience with Level-2 Incident Resolution.
  • Proficiently resolves technical problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Ability to troubleshoot network connectivity issues. Rapidly completes Service Requests to install new hardware, software and maintain existing hardware.
  • Ability to efficiently prioritize and complete multiple tasks with minimal supervision.
  • Contributes to meet team deliverables on time and effectively contribute in project workstreams. Provides off hour support as needed. Excellent communication, presentation and organizational skills

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Supports Non-Trading functions of Consumer, Wealth & Investment Management, U.S. Trust and Global Banking. Provides enhanced end-user computing support. Serves as a fully seasoned and proficient technical resource.  Performs analytical, technical, and administrative work in planning, installing and supporting new and existing computer equipment and business critical software under minimal supervision. Resolves complex issues. Works on moderate and challenging tasks that may have a broad scope of impact. Provides project expertise and initiative support. Exercises professional judgement and takes appropriate action to complete objectives within defined procedures. Works under minimal supervision, with general guidance from more seasoned consultants or managers.
Desired Skills
  • First-call incident resolution through phone and remote support.
  • Experience with supporting Windows 7 and MS Office 2013 products.
  • Familiar with Active Directory and Group Policies, Windows NTFS permissions and Network Printers.
  • Ability to troubleshoot application install issues.
  • Familiar with using Incident, Service Request and Software Deployment management tools.

Required Skills
  • 5+ years of IT experience.
  • Strong customer service skills in various client-interfacing technical support roles.
  • Strong Desktop and Application support skills. Strong support skills with Windows 10 and MS Office 365. Proficient experience with Level-2 Incident Resolution.
  • Proficiently resolves technical problems of diverse scope where analysis of data requires evaluation of identifiable factors.
  • Ability to troubleshoot network connectivity issues. Rapidly completes Service Requests to install new hardware, software and maintain existing hardware.
  • Ability to efficiently prioritize and complete multiple tasks with minimal supervision.
  • Contributes to meet team deliverables on time and effectively contribute in project workstreams. Provides off hour support as needed. Excellent communication, presentation and organizational skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21078845

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Madeline Benton

Referral Bonus:

0

Street Address

Primary Location:
4109 W Gandy Blvd, FL, Tampa, 33611