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Operations Analyst - TCOP Monitoring

Richmond, Virginia

Job Description:

Job Description

Traffic Control Operations (TCOP) is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly. This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Minimum of 1 year monitoring or research experience
  • Typing and Data entry experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Able to work in a changing environment
  • Able to work overtime and weekends via a rotating schedule
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Desired Skills:

  • Financial industry experience

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Monday - Friday 5:00am - 1:30pm

Referral Bonus Amount:

0

Job Description:

Job Description

Traffic Control Operations (TCOP) is responsible for the day-to-day monitoring of global payments and payment processing to ensure that all systems and interfacing systems are running properly. This includes all payment process flows associated with ACH, Wire, Real Time Payments, and Global Digital Disbursements in all regions globally using a variety of monitoring applications and tools. Functions include administering defined procedures, analysis and report generation, and exception processing. Coordinates the implementation of products/services and operational solutions. May assist in designing, documenting, implementing, and monitoring of new products/services. Provides guidance to associates within own unit regarding procedural, technical and/or operational changes. Incumbents have full working knowledge of operations environment acquired through experience in an operations environment and on the job training.

Minimum Required Skills:

  • Highly organized with strong attention to detail
  • Minimum of 1 year monitoring or research experience
  • Typing and Data entry experience
  • Excellent time management and prioritization skills, with ability to meet deadlines
  • Experienced with Microsoft Office Suite
  • Experienced with managing multiple priorities and multi tasks
  • Excellent written and verbal communication skills
  • Proactive approach to problem resolution
  • Able to work in a changing environment
  • Able to work overtime and weekends via a rotating schedule
  • Experience in connecting with a diverse set of clients to understand future business needs – is a continuous learner

Desired Skills:

  • Financial industry experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21078822

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Carolyn Brocket

Referral Bonus:

0

Street Address

Primary Location:
8011 VILLA PARK DR, VA, Richmond, 23228