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GWIM Sr. Ops. Analyst- Marketing Services & Support

Jacksonville, Florida

Job Description:

Enterprise Overview:

Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products.

LOB Description:

The employee in this role is responsible for the initial setup and maintenance of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other product types for Merrill Lynch Wealth Management and US Trust. There are over 1,400 system indicators supporting more than 31,000 cusips. This role includes the participation in evaluations and subsequent scoring of the fund company’s performance in accordance with operating standards at Merrill Lynch. Also, the role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to document requirements, fees and billing as well as trading, regarding adherence to the fund company’s attributes. Through this position, the employee will gain the knowledge of financial risks and proprietary program skills with an understanding of the direct impact on Merrill Lynch Wealth Management and US Trust. 

The duties of this particular role include, but are not limited to:

  • Review of documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other products
  • Analysis of received data to ensure system supportability
  • Data entry to add products to the proprietary platform
  • Quality review of data entered
  • Testing of system enhancements based upon business initiatives
  • Frequent communication with internal and external business partners
  • Assist with project work as needed

Required Skills:

  • Proven history of effective ownership and accuracy with an emphasis on attention to detail
  • Intellectually curious with a desire to identify and implement innovative solutions
  • Ability to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environment
  • Ability to think critically while effectively managing and finding resolutions to complex situations independently
  • Acts proactively to identify, control, and mitigate risks
  • Excellent follow-up and organizational skills
  • Provide outstanding personalized service and exhibit professionalism in all situations
  • Proficient in Microsoft Office Suite with a strong background in Excel

Job Band:

H6

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

N/A

Referral Bonus Amount:

0

Job Description:

Enterprise Overview:

Provides technical and analytical support in a GWIM operations function for one or more product areas such as funds transfer, collateral mgt/margins, corporate actions, static data/data management, control, trader support, clearance/settlement, documentation/confirmations, customer service, new accounts, client valuations, document processing or statement/billing processing. Responsible for the analysis and resolution of moderately complex operations problems and initiatives requiring exception handling and working with multiple operational and/or product specialists to resolve. May participate in projects and/or introduction of new initiatives, systems, products/services and processes. As a technical expert, acts as a unit advisor providing technical support to less experienced associates. This role typically requires 3+ years experience in operations functions and a thorough working knowledge of the operational aspects of transactions and products.

LOB Description:

The employee in this role is responsible for the initial setup and maintenance of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other product types for Merrill Lynch Wealth Management and US Trust. There are over 1,400 system indicators supporting more than 31,000 cusips. This role includes the participation in evaluations and subsequent scoring of the fund company’s performance in accordance with operating standards at Merrill Lynch. Also, the role provides an opportunity to liaise with fund companies and transfer agents to acquire knowledge related to document requirements, fees and billing as well as trading, regarding adherence to the fund company’s attributes. Through this position, the employee will gain the knowledge of financial risks and proprietary program skills with an understanding of the direct impact on Merrill Lynch Wealth Management and US Trust. 

The duties of this particular role include, but are not limited to:

  • Review of documents received from fund companies which provide instructions for the setup of Mutual Funds, Alternative Investments, Unit Investment Trusts, and various other products
  • Analysis of received data to ensure system supportability
  • Data entry to add products to the proprietary platform
  • Quality review of data entered
  • Testing of system enhancements based upon business initiatives
  • Frequent communication with internal and external business partners
  • Assist with project work as needed

Required Skills:

  • Proven history of effective ownership and accuracy with an emphasis on attention to detail
  • Intellectually curious with a desire to identify and implement innovative solutions
  • Ability to prioritize and handle multiple job related duties including day to day tasks and project work in a deadline oriented environment
  • Ability to think critically while effectively managing and finding resolutions to complex situations independently
  • Acts proactively to identify, control, and mitigate risks
  • Excellent follow-up and organizational skills
  • Provide outstanding personalized service and exhibit professionalism in all situations
  • Proficient in Microsoft Office Suite with a strong background in Excel

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21078529

Band: H6

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Robin Bennett

Referral Bonus:

0

Street Address

Primary Location:
4800 DEER LAKE DR E, FL, Jacksonville, 32246