girl looking into her desktop
Back to search results

Sr. Conversational AI Content Strategist

Charlotte, North Carolina;

Job Description:

As a member of our XD AI team you will

Work on Erica, Bank of America’s conversational commerce platform. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. We’re a new and growing group looking for curious, action-oriented teammates who can pivot quickly and wear many design hats. 

We’re looking for a talented content designer/content strategist to drive end-to-end product ideation and conversation design with brand flair.  You’ll deliver detailed content matrices under tight deadlines, support your teammates with peer review/editing, and actively grow our content style guide and content inventories (voice, tone, lexicon, etc.).

Required Skills:

• 6+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR

• A portfolio with content-first design examples that represent how content drives the end-to-end user experience

• A track record of applying strategy, user-centered approaches and insights to your work

• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table

• Experience delivering detailed copy decks, including edge cases, versioning and metadata

• Flawless grammar and syntax; ability to embody the brand tone and voice

• A knowledge of design principles, standards and UX best practices

• Strong proficiency in Microsoft Excel

• Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders

You might be an ideal candidate if you:

• Are a self-starter with solid organization skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change

• Actively engage at all points of the product lifecycle from concept creation to launch

• Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem, brand voice and platform strategy

• Collaborate and builds rapport with design, product and tech partners in an agile environment

Desired Skills:

• Bachelor’s or Master’s degree in a writing-related discipline

• Project management experience

• Experience working with documentation and content management tools (e.g., Jira, Confluence, Oculus, MS Office, SharePoint, etc.)

• Financial or similar industry experience

• Agile experience

• Script writing or experience for other media such as TV/cinema/radio

• Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

10000

Job Description:

As a member of our XD AI team you will

Work on Erica, Bank of America’s conversational commerce platform. Erica is an AI-powered, voice/text digital assistant and the hub of our omni-channel conversational commerce strategy. We’re a new and growing group looking for curious, action-oriented teammates who can pivot quickly and wear many design hats. 

We’re looking for a talented content designer/content strategist to drive end-to-end product ideation and conversation design with brand flair.  You’ll deliver detailed content matrices under tight deadlines, support your teammates with peer review/editing, and actively grow our content style guide and content inventories (voice, tone, lexicon, etc.).

Required Skills:

• 6+ years of writing/editing experience, with some in voice, conversational UI, AI, chat or IVR

• A portfolio with content-first design examples that represent how content drives the end-to-end user experience

• A track record of applying strategy, user-centered approaches and insights to your work

• An ability to create and evolve concepts in a collaborative environment through team and stakeholder reviews; can bring new ideas to the table

• Experience delivering detailed copy decks, including edge cases, versioning and metadata

• Flawless grammar and syntax; ability to embody the brand tone and voice

• A knowledge of design principles, standards and UX best practices

• Strong proficiency in Microsoft Excel

• Can skillfully influence the full customer journey, balancing grace and passion in your daily interactions with teammates, partners and senior leaders

You might be an ideal candidate if you:

• Are a self-starter with solid organization skills; you can juggle priorities and pivot quickly when requirements, priorities or schedules change

• Actively engage at all points of the product lifecycle from concept creation to launch

• Think beyond individual design and project requirements to see the bigger picture – how your work ties into the larger ecosystem, brand voice and platform strategy

• Collaborate and builds rapport with design, product and tech partners in an agile environment

Desired Skills:

• Bachelor’s or Master’s degree in a writing-related discipline

• Project management experience

• Experience working with documentation and content management tools (e.g., Jira, Confluence, Oculus, MS Office, SharePoint, etc.)

• Financial or similar industry experience

• Agile experience

• Script writing or experience for other media such as TV/cinema/radio

• Mastery of human-centered design methodologies and rapid ideation processes such as Lean XD and Design Sprints

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21078400

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Tori Roy

Referral Bonus:

10000