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L3 Production Services Lead - Core Technology Infrastructure

Charlotte, North Carolina

Job Description:

Role Summary:  The Production Services Lead is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Required Skills:

  • 3 or more years’ experience working in distributed/ 3-tier model applications

  • 3 or more years’ experience with Windows server, .Net technologies

  • Experience with dynatrace application monitoring tool - creating dashboards, application onboarding and setup

  • JavaScript, html and/ or web technologies

  • Experience with relational Database and should be proficient in writing SQL Queries

  • Experience analyzing and solving production issues

Desired Skills:

  • Able to multi-task and work efficiently

  • Exposure to monitoring tools such as splunk, dynatrace

  • Understanding of basic network concepts, ping, dns, firewall

  • Excellent oral and written communication skill

  • Good understanding of Investment Banking domain, stock market, trading

  • Able to lead/manage a module of 3-5 member team and guide the team on tasks

  • Able to multi-task and work efficiently

  • Understanding of basic network concepts, ping, dns, firewall

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:  The Production Services Lead is responsible for running the day to day operations of the technology platform. Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc. The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services. Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures. Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills. Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision. Resolves complex issues. Consults with end users to determine optimal configuration of equipment and applications. Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors. Exercises judgment within defined procedures and practices to determine appropriate action. Should have increased awareness and exposure to basic technical principles, concepts and techniques. May provide coaching and mentoring for other employees but does not directly manage others. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives. Participates with management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as an escalation point between the client/business area and internal management for the resolution of moderately complex unresolved problems, complaints and service requests. Provides the client areas with technology products and service alternatives that improve the production services environment. Employees in this job code manage a function but do not manage people.

Required Skills:

  • 3 or more years’ experience working in distributed/ 3-tier model applications

  • 3 or more years’ experience with Windows server, .Net technologies

  • Experience with dynatrace application monitoring tool - creating dashboards, application onboarding and setup

  • JavaScript, html and/ or web technologies

  • Experience with relational Database and should be proficient in writing SQL Queries

  • Experience analyzing and solving production issues

Desired Skills:

  • Able to multi-task and work efficiently

  • Exposure to monitoring tools such as splunk, dynatrace

  • Understanding of basic network concepts, ping, dns, firewall

  • Excellent oral and written communication skill

  • Good understanding of Investment Banking domain, stock market, trading

  • Able to lead/manage a module of 3-5 member team and guide the team on tasks

  • Able to multi-task and work efficiently

  • Understanding of basic network concepts, ping, dns, firewall

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21077745

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Taimour Khan

Referral Bonus:

0

Street Address

Primary Location:
901 W Trade St, NC, Charlotte, 28255