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Assistant Vice President - Trade Service Advisor

Mumbai, , India

Job Description:

Your background

  • Work experience of 8-10 years in a similar profile in bank
  • Strong persuasion/ client management skills.
  • A go getter with excellent written, communication and telephone skills essential.
  • Good PC skills (MS Office, Word, Excel, PowerPoint (an added advantage).
  • Track record gained through operational experience within the payment, trade, or treasury environment.
  • Ability to work in high pressured environment and meet tight deadlines.
  • A proven team player with good work ethics.
  • Ability to work independently as part of an elite team.
  • Adapts easily to change.
  • Demonstrated experience with continuous improvement and process efficiency methodologies takes personal ownership and accountability on the work assigned.
  • Ability to demonstrate initiative and creative thinking.

What you can expect

Provide support to manage identified client portfolio through dedicated and committed services as per Bank standards to achieve “Client Delight” consistently. The portfolio will include Global Treasury Services MNC, Large Corporates and Middle Market clients, covering all Trade Products service.

What you will do

  • Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
  • Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
  • Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
  • Work with team, business partners and clients to provide and promote quality service solutions.
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Market Trade Service initiatives, successes and strengths to new/existing clients.
  • Provide back up support to the Trade Services team and be a team player.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Work experience of 8-10 years in a similar profile in bank
  • Strong persuasion/ client management skills.
  • A go getter with excellent written, communication and telephone skills essential.
  • Good PC skills (MS Office, Word, Excel, PowerPoint (an added advantage).
  • Track record gained through operational experience within the payment, trade, or treasury environment.
  • Ability to work in high pressured environment and meet tight deadlines.
  • A proven team player with good work ethics.
  • Ability to work independently as part of an elite team.
  • Adapts easily to change.
  • Demonstrated experience with continuous improvement and process efficiency methodologies takes personal ownership and accountability on the work assigned.
  • Ability to demonstrate initiative and creative thinking.

What you can expect

Provide support to manage identified client portfolio through dedicated and committed services as per Bank standards to achieve “Client Delight” consistently. The portfolio will include Global Treasury Services MNC, Large Corporates and Middle Market clients, covering all Trade Products service.

What you will do

  • Handhold complex and critical Trade transactions for key clients and day to day servicing queries of clients.
  • Investigate and resolve Trade enquiries in a timely/ accurate manner in accordance with service levels.
  • Single point of contact for compliance / regulatory follow-ups, enable resolution of client queries in line with regulatory requirements.
  • Work with team, business partners and clients to provide and promote quality service solutions.
  • Provide consistent service and keep clients informed on status of all outstanding enquiries.
  • Minimize queries flow to trade operations team and provide proactive training / advisory services to clients to minimize input defects and enable faster turn-around.
  • Periodic analysis of client enquiry statistics to identify trends and recurring issues.
  • Routine dialogue with client to understand key requirements, pro-active engagement for outstanding enquiries / deliverables.
  • Market Trade Service initiatives, successes and strengths to new/existing clients.
  • Provide back up support to the Trade Services team and be a team player.

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21077262

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Asha Yadav

Referral Bonus:

0