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Analyst II - Tech Delivery

Newark, Delaware

Job Description:

Position Summary
Looking for Business and System analyst combination, in the contact center technology group, who will help refine business requirements in collaboration with Product Owners and translate them into functional requirements for technology partners as user stories for implementation. Will function as a key contributor and collaborator between business and technology partners. Should be JIRA proficient and will be responsible for and own Epic and User Story grooming tasks for the aligned Agile team. Individual contributor, seeking to gain SME/product knowledge, will have sound understanding of full technology stack and capable of solving business problem with creative thinking and approach. Additionally should be able to function as Agile team’s Scrum Master and responsible for managing team deliverables, in partnership with feature leads and other roles on the team. Will be capable of communicating status and other project and Agile team updates to all levels of management.

Required Skills

  • 3-5 years of experience.

  • Documents detailed functional and technical requirements for business requirements.

  • Documents Impact Assessment for proposed projects.

  • Provides estimates for systems analysis work.

  • Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.

  • Collaborates with UX/Wireframes Design teams.

  • Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.

  • Designs a solution that can be leveraged by other platforms/LOBs.

  • Identifies external service providers/interfaces needed on a project.

  • Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.

  • Ensures traceability of the software requirements to the business requirements.

  • Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non functional requirements (performance, stability)

  • Experience with Agile methodologies, feature writing, story grooming and sprint planning.

  • Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.

  • Provides support to developers to ensure requirements are understood.

  • Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.

  • Engages with dev team to review and analyze production issues to determine root cause.

  • Functions as a Scrum Master for the team and manages all scrum routines as required.

Desired Skills

  • Help define Roadmap Strategy for existing and new products.

  • Partners with LOB to define the business problem/opportunity and solution objective for a given project effort.

  • Ensures alignment with the desktop strategy.

  • Works with the business during the design/development phase as the first point of contact to identify changes to requirements, then works with the PM to invoke a change control.

  • Scrum Master Experience

  • Come from a development or QA background that has transitioned into an analyst role.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary
Looking for Business and System analyst combination, in the contact center technology group, who will help refine business requirements in collaboration with Product Owners and translate them into functional requirements for technology partners as user stories for implementation. Will function as a key contributor and collaborator between business and technology partners. Should be JIRA proficient and will be responsible for and own Epic and User Story grooming tasks for the aligned Agile team. Individual contributor, seeking to gain SME/product knowledge, will have sound understanding of full technology stack and capable of solving business problem with creative thinking and approach. Additionally should be able to function as Agile team’s Scrum Master and responsible for managing team deliverables, in partnership with feature leads and other roles on the team. Will be capable of communicating status and other project and Agile team updates to all levels of management.

Required Skills

  • 3-5 years of experience.

  • Documents detailed functional and technical requirements for business requirements.

  • Documents Impact Assessment for proposed projects.

  • Provides estimates for systems analysis work.

  • Primary contact through which requirements flow between business and tech and responsible for ensuring those requirements are delivered.

  • Collaborates with UX/Wireframes Design teams.

  • Partners with architecture and tech solution owner to ensure project efforts are aligned to enterprise standards and tech strategy.

  • Designs a solution that can be leveraged by other platforms/LOBs.

  • Identifies external service providers/interfaces needed on a project.

  • Becomes a Subject Matter Expert on the functionality and the logic behind the design decisions.

  • Ensures traceability of the software requirements to the business requirements.

  • Documents system requirements as user stories/HLD ensuring the requirements are comprehensive, clear, actionable and testable, collaborating with architecture and dev. The design may include assumptions/constraints, business rules, external interfaces, data attributes, data mappings, use cases and non functional requirements (performance, stability)

  • Experience with Agile methodologies, feature writing, story grooming and sprint planning.

  • Required to participate at all requirements reviews including but not limited to BRD, HLD, Test Plan and test script reviews.

  • Provides support to developers to ensure requirements are understood.

  • Provides support to UAT and SIT testers to clarify requirements and determine whether a defect is a new requirement, or truly a defect.

  • Engages with dev team to review and analyze production issues to determine root cause.

  • Functions as a Scrum Master for the team and manages all scrum routines as required.

Desired Skills

  • Help define Roadmap Strategy for existing and new products.

  • Partners with LOB to define the business problem/opportunity and solution objective for a given project effort.

  • Ensures alignment with the desktop strategy.

  • Works with the business during the design/development phase as the first point of contact to identify changes to requirements, then works with the PM to invoke a change control.

  • Scrum Master Experience

  • Come from a development or QA background that has transitioned into an analyst role.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21077193

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Jessica Kreiselmaier

Referral Bonus:

0

Street Address

Primary Location:
1000 Samoset Dr, DE, Newark, 19713