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Senior Client Relationship Manager – International & Institutional

Miami, Florida;

Job Description:

Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch wealth management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill Lynch’s financial advisors help clients pursue the life they envision through a one-on-one relationship with an advisor committed to their needs.  We believe trust comes from transparency.  Our trusted financial advisors are equipped with access to the investment insights of Merrill Lynch coupled with the banking convenience of Bank of America.

The Senior Client Relationship Manager (SCRM) is a direct report to the Division Client Relationship Executive (DCRE) with responsibilities spanning across multiple markets.  The SCRM functions as an extension of the division leadership team, and partners closely with Market CRMs(MCRMs) and Market Executives (MEs) to ensure markets maintain appropriate Operations and Service support.   The SCRM manages the EGP specialist roles across their markets, and is responsible for the sourcing, onboarding, and ongoing development for the EGP roles, Client Associates, and the Operations staff.  The SCRM is responsible for the participation of relevant Academy training programs, and coaching MCRMs in the execution of Market Strategy Plans.  SCRMs are responsible for coordinating MCRM coverage across markets, ensuring satisfactory branch exams through scheduled mock audits, and may support daily Operations oversight, as needed. 

Key Responsibilities

  • Sourcing, hiring, and onboarding of new CA  and Operations talent

  • Managing EGP roles through goal setting and performance management

  • Coordinating communications, training and development of EGP roles, Client Associates and Service Support Staff

  • Coaching MCRMs in the advancement of firm strategy and the execution of Market Strategy Plans

  • Representing the office and Merrill Lynch with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counsel

  • Requires diversification and experience with Bank of America and ML Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry Knowledge

  • Resolving complex, escalated client service and operational needs

Key Qualifications for the role:

  • Candidates are required to currently hold Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) equivalent licenses.

  • Minimum 5+ years professional experience required

  • Current or previous MLWM experience strongly preferred

  • Self-motivated and client centric

  • Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures

  • Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)

  • Prior trend analysis experience

  • Strong client service and communication skills

  • Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate

Desired Skills:

  • Bachelor’s degree or equivalent work experience

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

8000

Job Description:

Merrill Lynch Wealth Management is a leading provider of comprehensive wealth management and investment products and services for individuals, companies, and institutions. Merrill Lynch wealth management is one of the largest businesses of its kind in the world specializing in goals-based wealth management, including planning for retirement, education, legacy, and other life goals through investment advice and guidance.

Merrill Lynch’s financial advisors help clients pursue the life they envision through a one-on-one relationship with an advisor committed to their needs.  We believe trust comes from transparency.  Our trusted financial advisors are equipped with access to the investment insights of Merrill Lynch coupled with the banking convenience of Bank of America.

The Senior Client Relationship Manager (SCRM) is a direct report to the Division Client Relationship Executive (DCRE) with responsibilities spanning across multiple markets.  The SCRM functions as an extension of the division leadership team, and partners closely with Market CRMs(MCRMs) and Market Executives (MEs) to ensure markets maintain appropriate Operations and Service support.   The SCRM manages the EGP specialist roles across their markets, and is responsible for the sourcing, onboarding, and ongoing development for the EGP roles, Client Associates, and the Operations staff.  The SCRM is responsible for the participation of relevant Academy training programs, and coaching MCRMs in the execution of Market Strategy Plans.  SCRMs are responsible for coordinating MCRM coverage across markets, ensuring satisfactory branch exams through scheduled mock audits, and may support daily Operations oversight, as needed. 

Key Responsibilities

  • Sourcing, hiring, and onboarding of new CA  and Operations talent

  • Managing EGP roles through goal setting and performance management

  • Coordinating communications, training and development of EGP roles, Client Associates and Service Support Staff

  • Coaching MCRMs in the advancement of firm strategy and the execution of Market Strategy Plans

  • Representing the office and Merrill Lynch with clients, prospects, Financial Advisor recruits, vendors, regulators and outside legal counsel

  • Requires diversification and experience with Bank of America and ML Products & Services, Trend Analysis, Risk Assessment, Human Resources and broad Industry Knowledge

  • Resolving complex, escalated client service and operational needs

Key Qualifications for the role:

  • Candidates are required to currently hold Series 7 AND Series 66 (or Series 63 AND Series 65), Series 9 AND Series 10 (or Series 8) equivalent licenses.

  • Minimum 5+ years professional experience required

  • Current or previous MLWM experience strongly preferred

  • Self-motivated and client centric

  • Expert knowledge of regulatory and supervisory requirements and corporate policies and procedures

  • Investment product knowledge (i.e., 401K, Options, Annuities, Tax, Retirement Plans, Money Funds, Mutual Funds, Liabilities, Margin, Trust Operations, etc.)

  • Prior trend analysis experience

  • Strong client service and communication skills

  • Strong management skills, including the ability to effectively plan, monitor, influence, negotiate, supervise and delegate

Desired Skills:

  • Bachelor’s degree or equivalent work experience

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21077044

Band: H4

Manages People: Yes

Travel: Yes, 25% of the time

Manager:

Talent Acquisition Contact:

Cindy Slater

Referral Bonus:

8000