girl looking into her desktop
Back to search results

ASD Professional Markets Consultant, Core Technology Infrastructure

Jersey City, New Jersey

Job Description:

The ASD Professional Markets Consultant works as a L2 Application Support Associate in the MAPS Securities team and provides technical and business support to the business on multiple applications along with managing Incidents, Releases, and various projects.   This role also helps build automation tools and reduces manual and repetitive tasks.

Responsibilities include:

  • Support users on complex technical issues, problems related to supported applications.
  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.
  • Document, and track, case histories, issues, and actionable steps taken.
  • Provide solutions to automate manual tasks
  • Understanding, in depth, the business processes supported by the system.
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
  • Ensure that applications and related services are documented and kept current.
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • Technical requirements and strong experience in SQL Server, Windows server management and exposure to .Net stack
  • Managing complex distributed application stacks with the ability to connect dots to resolve production issues quickly
  • Working in a 24x7 on call environment

Required skills:

  • 5+ years in Information Technology
  • Experience supporting applications on UNIX / Linux and Windows platform
  • Knowledge of scripting languages: Java, Python, Perl or Scripting
  • Ability to write SQL queries (Oracle, MS SQL, Sybase)
  • Financial markets industry experience
  • Ability to work in a 24x7 on call environment

Desired Job Skills:

  • BS in Computer Science or Engineering

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. Employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The ASD Professional Markets Consultant works as a L2 Application Support Associate in the MAPS Securities team and provides technical and business support to the business on multiple applications along with managing Incidents, Releases, and various projects.   This role also helps build automation tools and reduces manual and repetitive tasks.

Responsibilities include:

  • Support users on complex technical issues, problems related to supported applications.
  • Respond to requests and inquiries from users within the pre-determined timeframe of our service level agreement.
  • Identify solutions to work around open issues / problems that are under investigation or pending resolution.
  • Document, and track, case histories, issues, and actionable steps taken.
  • Provide solutions to automate manual tasks
  • Understanding, in depth, the business processes supported by the system.
  • Ensuring continuity and quality by owning the resolution of issues across platforms. Tracking progress and escalating as appropriate unless resolution reached.
  • Ensure that applications and related services are documented and kept current.
  • Reviewing and ensuring complete and appropriate handover of documentation prior to operational acceptance of new or changed applications
  • Technical requirements and strong experience in SQL Server, Windows server management and exposure to .Net stack
  • Managing complex distributed application stacks with the ability to connect dots to resolve production issues quickly
  • Working in a 24x7 on call environment

Required skills:

  • 5+ years in Information Technology
  • Experience supporting applications on UNIX / Linux and Windows platform
  • Knowledge of scripting languages: Java, Python, Perl or Scripting
  • Ability to write SQL queries (Oracle, MS SQL, Sybase)
  • Financial markets industry experience
  • Ability to work in a 24x7 on call environment

Desired Job Skills:

  • BS in Computer Science or Engineering

Core Technology Infrastructure Organization:

  • Is committed to building a workplace where every employee is welcomed and given the support and resources to perform their jobs successfully.
  • Wants to be a great place for people to work and strive to create an environment where all employees have the opportunity to achieve their goals.
  • Believes diversity makes us stronger so we can reflect, connect and meet the diverse needs of our clients and employees around the world.
  • Provides continuous training and development opportunities to help employees achieve their career goals, whatever their background or experience.
  • Is committed to advancing our tools, technology, and ways of working to better serve our clients and their evolving business needs.
  • Believes in responsible growth and is dedicated to supporting our communities by connecting them to the lending, investing and giving they need to remain vibrant and vital.

LOB Job Profile:

Leads a large project or multiple projects that are significant in scope and impact. Works independently, with limited direction, and is evaluated through end results. Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of a technical environment which meets current and anticipated business requirements and objectives. Participates with Technology management in the development of technology products, service standards and development efforts that impact the client/business area. Serves as a single point of contact and the escalation point between the client/business area and internal management for the resolution of unresolved problems, complaints and complex service requests. Provides the client areas with technology products and service alternatives that improve the support delivery process. Employees in this job code do not manage people. This job code is only to be used for Employees supporting Global Markets.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21076869

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Kathryn Dixon

Referral Bonus:

0

Street Address

Primary Location:
525 Washington Blvd, NJ, Jersey City, 07310