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Markets Application - Production Services Manager - Prime Brokerage

Jersey City, New Jersey

Job Description:

Position Summary:

We have an exciting opportunity to join the Markets Application Production Services team to lead application support of our global Prime Brokerage platform. The Prime Brokerage business is an exciting and vital growth area within Bank of America with aspirations of being the #1 Prime Broker globally. You will he daily operation of the platform working closely with both development and business groups to shape the support for both current and future requirements. This includes the roll-out of best-in-class on-line technology and services including leveraging the award-winning Mercury client platform. Future growth includes looking at how we can leverage technologies such as machine-learning to further enhance the client offering.

Responsibilities:

  • Provide inspirational leadership and direction to a global team
  • Shape and drive the support agenda
  • Leverage automation and operational excellence to drive application stability
  • Lead the recruitment, development and training of the workforce of the future
  • Collaborating with peer groups, both internally and externally, to deliver world-class application support

Required Skills:

  • At least 3 - 5 years of leading and managing a technical team, preferably globally-based
  • At least 10 years of experience in a technical role within Global Markets
  • Expert support practitioner with knowledge of ITIL practices
  • First-rate technical and analytical skills
  • Outstanding verbal and written communicator
  • Skilled at promoting and driving a culture of continuous service improvement

Desired Skills:

  • Previous ability to implement significant process improvements and transformations within a global organization

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Position Summary:

We have an exciting opportunity to join the Markets Application Production Services team to lead application support of our global Prime Brokerage platform. The Prime Brokerage business is an exciting and vital growth area within Bank of America with aspirations of being the #1 Prime Broker globally. You will he daily operation of the platform working closely with both development and business groups to shape the support for both current and future requirements. This includes the roll-out of best-in-class on-line technology and services including leveraging the award-winning Mercury client platform. Future growth includes looking at how we can leverage technologies such as machine-learning to further enhance the client offering.

Responsibilities:

  • Provide inspirational leadership and direction to a global team
  • Shape and drive the support agenda
  • Leverage automation and operational excellence to drive application stability
  • Lead the recruitment, development and training of the workforce of the future
  • Collaborating with peer groups, both internally and externally, to deliver world-class application support

Required Skills:

  • At least 3 - 5 years of leading and managing a technical team, preferably globally-based
  • At least 10 years of experience in a technical role within Global Markets
  • Expert support practitioner with knowledge of ITIL practices
  • First-rate technical and analytical skills
  • Outstanding verbal and written communicator
  • Skilled at promoting and driving a culture of continuous service improvement

Desired Skills:

  • Previous ability to implement significant process improvements and transformations within a global organization

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21076250

Band: H4

Manages People: Yes

Travel: No

Manager:

Talent Acquisition Contact:

Angela Kathmann

Referral Bonus:

0

Street Address

Primary Location:
101 HUDSON ST, NJ, Jersey City, 07302