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Production Services Lead - Deployment & Environment Management - Core Technology Infrastructure

Chandler, Arizona;

Job Description:

Role Summary:

The Production Services Lead will be accountable for timely updates and restoration of all issues Escalated by Advisory users to the team directly or to Senior Leaders. The candidate will be responsible for timely updates to Executive Leadership of status of all escalations in the team, and identify ways to prevent escalations in the environment by identifying and working with partner teams on process gaps, technology gaps, or stability concerns. Additional Responsibilities include ensuring stability of applications in production. Coordinates with various support teams across the organization, for problem research and resolution. Communicates with management the overall status and health of the applications. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause. Provides monitoring of the environment during release or independent change and tracks changes to the production environment for management and executive communications.

  • Interacts with clients and provides them with the status of production issues.

  • Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users

  • Provide daily executive management updates to outstanding Advisory Escalations

  • Takes accountability on analysis and troubleshooting of escalations which appear to be related to Advisory Framework applications and/or technologies

  • Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams

  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

Required Skills:

  • 4 or more years of hands on experience in Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment

  • Hands on experience with DEVOPS on UNIX & Windows Operating Systems (Ansible/XLR)

  • Hands on experience with Application Middleware (TOMCAT/WEBSPHERE/MuleSoft/JBOSS)

  • Hands on experience with Windows & UNIX System Administration

  • Hands on experience with UNIX Shell & PowerShell scripting

Desired Skills:

  • 6 or more years of hands on experience in Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment

  • Financial Services experience, Wealth Domain expertise is highly desired

  • Degree in Computer Science, Electronics, Communication, Information Technology.

  • Competitive Windows & UNIX SysAdmin Skills

  • Data Analytics & Insights Technology, Wealth Domain Expertise (Product support Lead)

  • UNIX shell & Power Shell scripting

  • Ability to plan, design, create programs, and document through AGILE framework & DEVOPS using XLR/Ansible.

  • Application Container Knowledge (.NET/IIS, WEBPSHERE/TOMCAT/WEBSPHERE/MuleSoft/JBOSS)

  • Managing changes, defects, and projects across various testing and PROD environments

  • 5 years of hands on Job Skills

  • Work during onshore hours: Stars at 1PM

  • Self driven, generalist, innovative, result-oriented, motivating, leadership, and Project management skills

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:

The Production Services Lead will be accountable for timely updates and restoration of all issues Escalated by Advisory users to the team directly or to Senior Leaders. The candidate will be responsible for timely updates to Executive Leadership of status of all escalations in the team, and identify ways to prevent escalations in the environment by identifying and working with partner teams on process gaps, technology gaps, or stability concerns. Additional Responsibilities include ensuring stability of applications in production. Coordinates with various support teams across the organization, for problem research and resolution. Communicates with management the overall status and health of the applications. Looks for areas of improvement in monitoring, application stability, and speed of determining root cause. Provides monitoring of the environment during release or independent change and tracks changes to the production environment for management and executive communications.

  • Interacts with clients and provides them with the status of production issues.

  • Performs troubleshooting, analysis, research and resolution using advanced query and programming skills. Conducts root cause analysis for incidents and problems including single user and branch issues escalated by Advisory users

  • Provide daily executive management updates to outstanding Advisory Escalations

  • Takes accountability on analysis and troubleshooting of escalations which appear to be related to Advisory Framework applications and/or technologies

  • Able to partner and build subject matter expert teams to identify cause and resolution to escalations where root cause/issue is caused by technology supported by partner teams

  • Work closely with Technology Infrastructure Teams, Development & Testing Teams in supporting Integrated / Independent releases, software/hardware upgrades, server upgrades, etc.

Required Skills:

  • 4 or more years of hands on experience in Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment

  • Hands on experience with DEVOPS on UNIX & Windows Operating Systems (Ansible/XLR)

  • Hands on experience with Application Middleware (TOMCAT/WEBSPHERE/MuleSoft/JBOSS)

  • Hands on experience with Windows & UNIX System Administration

  • Hands on experience with UNIX Shell & PowerShell scripting

Desired Skills:

  • 6 or more years of hands on experience in Application support, ensuring stability for high-volume, multi-tiered, distributed transactional applications in a production environment

  • Financial Services experience, Wealth Domain expertise is highly desired

  • Degree in Computer Science, Electronics, Communication, Information Technology.

  • Competitive Windows & UNIX SysAdmin Skills

  • Data Analytics & Insights Technology, Wealth Domain Expertise (Product support Lead)

  • UNIX shell & Power Shell scripting

  • Ability to plan, design, create programs, and document through AGILE framework & DEVOPS using XLR/Ansible.

  • Application Container Knowledge (.NET/IIS, WEBPSHERE/TOMCAT/WEBSPHERE/MuleSoft/JBOSS)

  • Managing changes, defects, and projects across various testing and PROD environments

  • 5 years of hands on Job Skills

  • Work during onshore hours: Stars at 1PM

  • Self driven, generalist, innovative, result-oriented, motivating, leadership, and Project management skills

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21075980

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0