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Production Services Specialist

Charlotte, North Carolina;

Job Description:

Role Summary:  The Production Services Specialist requires the oversight and management of day to day production operations for the ATM/EPH/RTP Channel. Responsible for technical problems using troubleshooting and analysis methods. These individuals are responsible for not only working as an Level 2 support services personnel, but also responsible for supporting various cross functional production services activities including triaging, incident and problem management, change and release management support, as well as participation in Operational Readiness/Permit to Operate processes. A Production Stability resource will engage in research of solutions to new or unknown issues that may include escalating change and remediation activities to appropriate vendor or other internal teams. Additional focus and hands-on with assessing business impacts and pursuing exhaustive follow-up actions for short term tactical and long term strategic prevention and remediation to ensure on-going operational stability. Resources will summarize and report the effects of any operational instability to stakeholders and senior management. Relentless follow up of tactical and strategic operational stability initiatives is the basic tenet that drives the role. Be able to perform in-depth analysis on production issues. This team provides 365x24x7 support for technology and application centric incidents. This position will require a hybrid of skill sets including fundamental understanding of application and JAVA environments. The individual should function well under pressure and be skilled at providing managerial non-technical summaries to senior managers.

Required Skills:

  • Production Support Services and/ or command center operations experience

  • Experience and ability to lead triage calls with stakeholders

  • Ability and willingness to work as needed, which may include nights and weekends

Desired Skills:

  • Overall  4 or more years in Production Support Services environment

  • Experience working with ticketing system (Remedy, JIRA and ServiceNow)

  • Experience and understanding of Application code and programs

  • Base24 (ACI) Knowledge, highly desired

  • ATM Software Knowledge, highly desired

  • Familiar with Analyzing ATM Logs or equivalent

  • Excellent Communication Skills

  • Ability to lead and manage a production triage call

  • Tandem and Base24 knowledge

  • Splunk Knowledge

  • Database Knowledge

  • Scripting

  • JAVA Knowledge

  • Cloud Infrastructure

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary:  The Production Services Specialist requires the oversight and management of day to day production operations for the ATM/EPH/RTP Channel. Responsible for technical problems using troubleshooting and analysis methods. These individuals are responsible for not only working as an Level 2 support services personnel, but also responsible for supporting various cross functional production services activities including triaging, incident and problem management, change and release management support, as well as participation in Operational Readiness/Permit to Operate processes. A Production Stability resource will engage in research of solutions to new or unknown issues that may include escalating change and remediation activities to appropriate vendor or other internal teams. Additional focus and hands-on with assessing business impacts and pursuing exhaustive follow-up actions for short term tactical and long term strategic prevention and remediation to ensure on-going operational stability. Resources will summarize and report the effects of any operational instability to stakeholders and senior management. Relentless follow up of tactical and strategic operational stability initiatives is the basic tenet that drives the role. Be able to perform in-depth analysis on production issues. This team provides 365x24x7 support for technology and application centric incidents. This position will require a hybrid of skill sets including fundamental understanding of application and JAVA environments. The individual should function well under pressure and be skilled at providing managerial non-technical summaries to senior managers.

Required Skills:

  • Production Support Services and/ or command center operations experience

  • Experience and ability to lead triage calls with stakeholders

  • Ability and willingness to work as needed, which may include nights and weekends

Desired Skills:

  • Overall  4 or more years in Production Support Services environment

  • Experience working with ticketing system (Remedy, JIRA and ServiceNow)

  • Experience and understanding of Application code and programs

  • Base24 (ACI) Knowledge, highly desired

  • ATM Software Knowledge, highly desired

  • Familiar with Analyzing ATM Logs or equivalent

  • Excellent Communication Skills

  • Ability to lead and manage a production triage call

  • Tandem and Base24 knowledge

  • Splunk Knowledge

  • Database Knowledge

  • Scripting

  • JAVA Knowledge

  • Cloud Infrastructure

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21075861

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0