girl looking into her desktop
Back to search results

Sr. Manager

Gurugram, , India

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

The Operational Excellence team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Business Excellence, Business Intelligence and Process Excellence Work-streams.

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the Global Business Services. Incumbent will work towards establishing and maintaining delivery performance measurement system, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.

Responsibilities

  • Process Governance:

Own the validity & accuracy of data and information available

Ensure process maps and workflows are in place and validated regularly

Identify and mentor top down improvement projects basis Process Governance reviews

Understand the end to end process flow

• Strategic Initiatives:

Participate in strategic initiatives of the OPEX / LOB org basis skills & interest and specially in CFO area

Domain & Technical Skill enhancement; Metrics Enhancement

Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

• Continuous Process Improvement:

Be responsible for deployment of Operational excellence Framework across aligned teams

Drive Improvement projects

Identify and mentor improvement projects (PE projects)

Identify and mentor Risk, Customer Experience & Business impact projects

Identify and mentor cost efficiency projects

Drive business transformation through SIM/capstone Methodology and Analytics

Drive ideation and execution of ideas; Support & promote Innovation

• Stakeholder Management:

Connect with relevant stakeholders on a regular basis;

Promptly address any process gaps and stakeholder priorities

Gain a seat at the table and insure participation on key initiatives of the LOB assigned

• Metrics Management:

Ensure metrics & reporting activities are seamless

Review Data Collection Plan for any gaps

Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

Drill down on any CTQ slippages; Drive metrics aligned towards business outcomes.

• Program and Change Management:

Drive change through inclusive onboarding of relevant stakeholders

• Business Data Analytics:

Structured analysis of various operational parameters providing better information insights

• Consulting:

Provide consultancy for global projects and assignments

Requirements:

  • Education: University degree in Commerce, Preferably MBA Finance or CA or ICAI
  • Exp Range : > 10 years of overall experience with at least 5 years in finance and accounting domain
  • Foundational Skills : Clear understanding of accounting domain and how books are managed
  • Working knowledge of Accounting and Finance specially in financial controllership area
  • Working knowledge of transformational projects for CFO organizations.
  • GB or BB certification or Proven expertise in Project management
  • Experience in driving process improvement/Technology intervention  projects in banking/finance 
  • Understanding of automation / RPA / ML / AI and Analytics
  • Analytical and Multi-Tasking; ability to see the big picture

    Desired Skills

  • Expertise on Data visualization tools and Analytical tools
  • PMP Certification
  • Creative thought process to be able to think out of the box and logically connect the dots
  • Location : Gurugram
  • Shift Timings: 12.00 PM to 9 PM

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview

 

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

 

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

 

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

 

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

 

Process Overview

The Operational Excellence team functions as a Center of Excellence to provide strategic and innovative advantage to Bank of America through Business Excellence, Business Intelligence and Process Excellence Work-streams.

Job Description

Individual will be involved in driving productivity, process Improvement and efficiency through several strategic and tactical level projects aligned to the various lines of businesses and delivery teams, both inside and outside the Global Business Services. Incumbent will work towards establishing and maintaining delivery performance measurement system, building the culture of continuous improvement and driving key business improvement initiatives through application of Six Sigma, Lean, DFSS and Project Management methodologies.

Responsibilities

  • Process Governance:

Own the validity & accuracy of data and information available

Ensure process maps and workflows are in place and validated regularly

Identify and mentor top down improvement projects basis Process Governance reviews

Understand the end to end process flow

• Strategic Initiatives:

Participate in strategic initiatives of the OPEX / LOB org basis skills & interest and specially in CFO area

Domain & Technical Skill enhancement; Metrics Enhancement

Industry wide methodologies and practices (Six Sigma, Lean, Kaizen, PMP)

• Continuous Process Improvement:

Be responsible for deployment of Operational excellence Framework across aligned teams

Drive Improvement projects

Identify and mentor improvement projects (PE projects)

Identify and mentor Risk, Customer Experience & Business impact projects

Identify and mentor cost efficiency projects

Drive business transformation through SIM/capstone Methodology and Analytics

Drive ideation and execution of ideas; Support & promote Innovation

• Stakeholder Management:

Connect with relevant stakeholders on a regular basis;

Promptly address any process gaps and stakeholder priorities

Gain a seat at the table and insure participation on key initiatives of the LOB assigned

• Metrics Management:

Ensure metrics & reporting activities are seamless

Review Data Collection Plan for any gaps

Random audit on metrics in Service Management tool vs. Metrics Reporting tool to identify and curb any improvement opportunities / inefficiencies

Drill down on any CTQ slippages; Drive metrics aligned towards business outcomes.

• Program and Change Management:

Drive change through inclusive onboarding of relevant stakeholders

• Business Data Analytics:

Structured analysis of various operational parameters providing better information insights

• Consulting:

Provide consultancy for global projects and assignments

Requirements:

  • Education: University degree in Commerce, Preferably MBA Finance or CA or ICAI
  • Exp Range : > 10 years of overall experience with at least 5 years in finance and accounting domain
  • Foundational Skills : Clear understanding of accounting domain and how books are managed
  • Working knowledge of Accounting and Finance specially in financial controllership area
  • Working knowledge of transformational projects for CFO organizations.
  • GB or BB certification or Proven expertise in Project management
  • Experience in driving process improvement/Technology intervention  projects in banking/finance 
  • Understanding of automation / RPA / ML / AI and Analytics
  • Analytical and Multi-Tasking; ability to see the big picture

    Desired Skills

  • Expertise on Data visualization tools and Analytical tools
  • PMP Certification
  • Creative thought process to be able to think out of the box and logically connect the dots
  • Location : Gurugram
  • Shift Timings: 12.00 PM to 9 PM

Learn more about this role

Full time

JR-21075763

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Bhavana Shadija

Referral Bonus:

0