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Compliance and Operational Risk Manager

Charlotte, North Carolina;

Job Description:

The Compliance and Operational Risk (C&OR) Manager is responsible for engaging in activities to provide independent compliance and operational risk oversight of Front Line Unit or Control Function (“FLU/CF”) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs). As a member of an FLU or CF C&OR officer team, the C&OR Manager is accountable for proactive identification, management and escalation of compliance and operational risks through the execution of some or all of the below identified activities. This role exercises judgment and influence, and may constructively challenge FLU and CF leaders to support the CORM Program objectives, balancing business strategy with appropriate controls.

The C&OR Manager proactively engages with other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role develops and maintains a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The C&OR Manager prepares materials for C&OR regulatory exams/audits/inquiries and may provide consultation to business leaders in preparation for FLU/CF regulatory exams/audits/inquiries.

The C&OR Manager plans, drives and reviews team deliverables to support consistent quality of activities, processes and outputs. This role may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a team, or may act as an individual contributor.

The C&OR Manager contributes to the requirements of the CORM Program requirements including, but not limited to the following activities:

• Produces and/or oversees the development of independent risk management reporting for respective area(s) of coverage as input governance and management routines
• Provides subject matter expertise to assist the FLU/CF in establishing an annual learning plan, may be accountable for developing and delivering training content
• Develops and maintains C&OR-owned policies and standards and/or provides oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory
• Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements
• Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely
• Contributes to or leads development of risk coverage plans, executes and / or oversees execution of independent risk monitoring, testing and risk assessments, communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate
• Participates in Scenario Analysis activities for coverage areas and challenges as appropriate
• Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills: Minimum Years of Business & Functional Experience: 7 Years
Degree Required: Bachelor’s Degree; May require regulatory examination/registration or certification depending on jurisdiction and role

The Risk Manager is responsible for engaging in activities to contribute to the independent risk oversight of Consumer, Small Business Wealth Management Technology (CSWT) in alignment with the Risk Management Program. As a member of a GTO Compliance and Operational Risk team, the Risk Manager demonstrates and applies technology expertise in conjunction with risk acumen to promote a culture of identification, escalation and timely mitigation of compliance and operational risks. This role exercises judgment and influence, and may constructively challenge Work Space Services leaders to support the Global Risk program objectives, balancing business strategy with appropriate controls.

• Assist the Compliance and Operational Risk Executive in maintaining and communicating regulatory changes, advising and directing business leaders to ensure that regulatory requirements are addressed in their respective process and controls so that their day to day activities operate in a compliant manner.

• Engage other risk officers and horizontal function roles to provide oversight of activities.

• Conduct risk assessments (annual and targeted).

• Contribute to monitoring and testing coverage plans and related metrics for CSWT

• Monitor and test the effectiveness of CSWT control environment.

• Identify aggregate, report and escalate risks, issues and control enhancements.

• Assist business leaders in preparations for regulatory exams and audits for CSWT


Desired Skills: Financial Services or similarly regulated sector

• 4+ years in Technology infrastructure and Collaboration Services (voice, video, helpdesk)

• Technology Infrastructure and strategies background

• Deep understanding of Consumer, Small Business Wealth Management Technology:

o Consumer Client Facing Platforms and Technologies

o Investment and Banking Tech

o Mortgage Servicing Platform

o Employment Technologies

o Help Desk and Remote Desk Top Technologies

• Technology strategies with end user impact

• Operational and Compliance Risk acumen

• Problem Investigation and sustainability mindset

• Understanding of Hosted Virtual Desktop (HVD), Mobility, collaboration tools, strong analytical and data driven approach to problem solving

• Self-motivated, operates with a sense of urgency and strong attention to detail

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Compliance and Operational Risk (C&OR) Manager is responsible for engaging in activities to provide independent compliance and operational risk oversight of Front Line Unit or Control Function (“FLU/CF”) performance and any related third party/vendor relationships in alignment with the Global Compliance - Enterprise Policy, the Operational Risk Management - Enterprise Policy (collectively “the Policies”) and the Compliance and Operational Risk Management (“CORM”) Program and Standard Operating Procedures (SOPs). As a member of an FLU or CF C&OR officer team, the C&OR Manager is accountable for proactive identification, management and escalation of compliance and operational risks through the execution of some or all of the below identified activities. This role exercises judgment and influence, and may constructively challenge FLU and CF leaders to support the CORM Program objectives, balancing business strategy with appropriate controls.

The C&OR Manager proactively engages with other C&OR officers, including horizontal coverage owners and Enterprise Areas of Coverage (“EAC”), to provide comprehensive oversight of FLU/CF activities. This role develops and maintains a global coverage plan which defines the scope and risk-based focus of the second line’s risk management activities. The C&OR Manager prepares materials for C&OR regulatory exams/audits/inquiries and may provide consultation to business leaders in preparation for FLU/CF regulatory exams/audits/inquiries.

The C&OR Manager plans, drives and reviews team deliverables to support consistent quality of activities, processes and outputs. This role may contribute as a manager responsible for providing leadership direction to attract, assess, develop, motivate and retain a team, or may act as an individual contributor.

The C&OR Manager contributes to the requirements of the CORM Program requirements including, but not limited to the following activities:

• Produces and/or oversees the development of independent risk management reporting for respective area(s) of coverage as input governance and management routines
• Provides subject matter expertise to assist the FLU/CF in establishing an annual learning plan, may be accountable for developing and delivering training content
• Develops and maintains C&OR-owned policies and standards and/or provides oversight of FLU/CF-owned policies, standards and procedures to ensure regulatory and operational risk requirements are appropriately addressed, inclusive of conduct risk as applicable
• Monitors the regulatory environment to identify regulatory changes applicable to area(s) of coverage, advises business leaders on those changes, directs the appropriate areas to implement or amend policies, standards, procedures and/or processes to address regulatory requirements, and challenges the implementation plan as needed; maintains a comprehensive regulatory inventory
• Identifies, aggregates, reports, escalates, inspects and challenges remediation plans, and performs thematic analysis on FLU/CF-owned issues and control enhancements
• Ensures C&OR “owned” issues and control enhancements are identified and addressed appropriately and timely
• Contributes to or leads development of risk coverage plans, executes and / or oversees execution of independent risk monitoring, testing and risk assessments, communicates results
• Reviews and challenges the FLU/CF process, risk, control (PRC) inventory and FLU/CF Risk & Control Self-Assessment (RCSA)
• Reviews and challenges internal and external operational loss events, including development of remediation plans to strengthen controls, and approves where appropriate
• Participates in Scenario Analysis activities for coverage areas and challenges as appropriate
• Ensures metrics are designed to measure key risks and control performance, monitors and reports on metric performance and breach remediation

Required Skills: Minimum Years of Business & Functional Experience: 7 Years
Degree Required: Bachelor’s Degree; May require regulatory examination/registration or certification depending on jurisdiction and role

The Risk Manager is responsible for engaging in activities to contribute to the independent risk oversight of Consumer, Small Business Wealth Management Technology (CSWT) in alignment with the Risk Management Program. As a member of a GTO Compliance and Operational Risk team, the Risk Manager demonstrates and applies technology expertise in conjunction with risk acumen to promote a culture of identification, escalation and timely mitigation of compliance and operational risks. This role exercises judgment and influence, and may constructively challenge Work Space Services leaders to support the Global Risk program objectives, balancing business strategy with appropriate controls.

• Assist the Compliance and Operational Risk Executive in maintaining and communicating regulatory changes, advising and directing business leaders to ensure that regulatory requirements are addressed in their respective process and controls so that their day to day activities operate in a compliant manner.

• Engage other risk officers and horizontal function roles to provide oversight of activities.

• Conduct risk assessments (annual and targeted).

• Contribute to monitoring and testing coverage plans and related metrics for CSWT

• Monitor and test the effectiveness of CSWT control environment.

• Identify aggregate, report and escalate risks, issues and control enhancements.

• Assist business leaders in preparations for regulatory exams and audits for CSWT


Desired Skills: Financial Services or similarly regulated sector

• 4+ years in Technology infrastructure and Collaboration Services (voice, video, helpdesk)

• Technology Infrastructure and strategies background

• Deep understanding of Consumer, Small Business Wealth Management Technology:

o Consumer Client Facing Platforms and Technologies

o Investment and Banking Tech

o Mortgage Servicing Platform

o Employment Technologies

o Help Desk and Remote Desk Top Technologies

• Technology strategies with end user impact

• Operational and Compliance Risk acumen

• Problem Investigation and sustainability mindset

• Understanding of Hosted Virtual Desktop (HVD), Mobility, collaboration tools, strong analytical and data driven approach to problem solving

• Self-motivated, operates with a sense of urgency and strong attention to detail

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21075453

Band: H4

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

James Henry

Referral Bonus:

0