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Lead Analyst

Mumbai, , India;

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS have a strong focus on operational excellence and process improvement.

Job Description

The individual will be part of MAPS ELT CORE team as L2 Production support team member and will be responsible to provide technical and business support for the suite of ELT applications. Equity Linked Technology provides derivatives business support to Equity Client Solutions (ECS), Equities synthetics and stock lending(ESSL) for Delta1 trading business. ELT-Core team supports suite of critical front office Tier-1 applications that helps business perform Trade booking, Real time Risk valuations & PnL valuations & Portfolio Management. Team supports critical EOD batches that generates Post trade position/transaction feeds for middle & back office systems, EOD Risk valuation reports to the Trading Desk & Risk managers, apart from other critical feeds for regulatory reporting in addition to ledger/reconciliation systems.

Responsibilities

  • Handle requests and issues raised by the business users and other stakeholders within stipulated SLA
  • Handle Incidents/Issues Identified through monitoring tools, email in a timely fashion.
  • Follow the Incident, Problem and Change management procedures and other policies
  • Monitor and troubleshoot the job failures and do deep dive analysis
  • Identify improvement opportunities - and driving the same to closure
  • Coordinate with Global MAPS, Business users, Development, L1 & Infrastructure teams
  • Adhere to bank of America policies, code of ethics and deliver services in accordance with bank policies at all times – while delivering production support services
  • Support any weekend tasks if required by business

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/M.Sc./MCA (prefer IT/CS specialization)

Certifications, If Any: ITIL Foundation

Experience Range: 8-12 years

Foundational skills:

  • Strong in UNIX/LINUX, Shell Scripting, Python, SQL and Oracle
  • Strong knowledge in ITRS, Autosys
  • 8-13 years of Production support experience.
  • Well versed in ITIL functions - Incident management, Change & Problem management.
  • Autosys working knowledge.

Desired skills:

  • Capital Markets domain and knowledge in Trade cycle and Derivatives is good to have
  • ITIL Intermediate Certification.

Work Timings: Rotational Shift (06:30 a.m. – 03.30 p.m. / 11:30 a.m. – 08:30 p.m. / 01:30 p.m. – 10:30 p.m.)

Job Location: Chennai/Mumbai

Job Band:

H6

Shift: 

Hours Per Week:

45

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Overview

Bank of America is one of the world’s leading financial institutions, serving individual consumers, small and middle-market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services. We are committed to attracting and retaining top talent across the globe to ensure our continued success. Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals.

We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions.

Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most. This purpose defines and unites us. Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide.

* BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.

Process Overview

The Markets Application Production Services (MAPS) group is a global group responsible for the management of production systems across Global Markets Technology. The group works closely with the business and provides application support. The group closely interacts with the development and infrastructure teams to manage all changes to the production environment. MAPS have a strong focus on operational excellence and process improvement.

Job Description

The individual will be part of MAPS ELT CORE team as L2 Production support team member and will be responsible to provide technical and business support for the suite of ELT applications. Equity Linked Technology provides derivatives business support to Equity Client Solutions (ECS), Equities synthetics and stock lending(ESSL) for Delta1 trading business. ELT-Core team supports suite of critical front office Tier-1 applications that helps business perform Trade booking, Real time Risk valuations & PnL valuations & Portfolio Management. Team supports critical EOD batches that generates Post trade position/transaction feeds for middle & back office systems, EOD Risk valuation reports to the Trading Desk & Risk managers, apart from other critical feeds for regulatory reporting in addition to ledger/reconciliation systems.

Responsibilities

  • Handle requests and issues raised by the business users and other stakeholders within stipulated SLA
  • Handle Incidents/Issues Identified through monitoring tools, email in a timely fashion.
  • Follow the Incident, Problem and Change management procedures and other policies
  • Monitor and troubleshoot the job failures and do deep dive analysis
  • Identify improvement opportunities - and driving the same to closure
  • Coordinate with Global MAPS, Business users, Development, L1 & Infrastructure teams
  • Adhere to bank of America policies, code of ethics and deliver services in accordance with bank policies at all times – while delivering production support services
  • Support any weekend tasks if required by business

Requirements

Education: B.E. / B. Tech/M.E. /M. Tech/M.Sc./MCA (prefer IT/CS specialization)

Certifications, If Any: ITIL Foundation

Experience Range: 8-12 years

Foundational skills:

  • Strong in UNIX/LINUX, Shell Scripting, Python, SQL and Oracle
  • Strong knowledge in ITRS, Autosys
  • 8-13 years of Production support experience.
  • Well versed in ITIL functions - Incident management, Change & Problem management.
  • Autosys working knowledge.

Desired skills:

  • Capital Markets domain and knowledge in Trade cycle and Derivatives is good to have
  • ITIL Intermediate Certification.

Work Timings: Rotational Shift (06:30 a.m. – 03.30 p.m. / 11:30 a.m. – 08:30 p.m. / 01:30 p.m. – 10:30 p.m.)

Job Location: Chennai/Mumbai

Learn more about this role

Full time

JR-21075229

Band: H6

Manages People:

Manager:

Talent Acquisition Contact:

Shalini Mascarenhas

Referral Bonus:

0