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Platform Consultant WCS

Charlotte, North Carolina

Job Description:

• The successful candidate will play a critical role in supporting the Wholesale Credit Strategy organization by facilitating the deployment and adoption of Credit Center. 

• Candidate will support the deployment of Credit Center through the onsite and virtual support of the new user community with platform and process workflow questions, constraints and issue resolution with a specific focus on underwriting and supporting roles.

• Candidate will assist in training associates to assure the core competencies of the target state platform and process design is effectively taught

Key responsibilities

• Candidate will obtain and organize user feedback, issues and incidents and relay the feedback to the centralized team 

• Gather VOA, identify themes, and form recommendations to the  platform and process team in addition to technology to address barriers to adoption

• Candidate will either have or gain proficiency within the Credit Center application and/or the target state Process Design in order to facilitate the onsite deployment of our target state platform.

• Candidate will have the specific responsibility of addressing end user questions and conduct hands on training in order to build a level of proficiency with the end user

• Candidate will obtain and organize user feedback focusing on the end to end business workflow including credit underwriting, collateral data capture, credit fulfillment and all associated monitoring and relay the feedback to the centralized team 

• Candidate will be required to interact with key program stakeholders such as the platform and process design teams, technology and change management to facilitate solutions and immediate remedies to any constraints discovered during deployment

• Candidate will be a champion for change, leading with a positive attitude and creating followership within the end user community.

• Some  travel may be required

*Required Skills: “Must” have these skills to be minimally qualified.

• 5+ years’ experience in either credit underwriting, credit operations, technology, process design or project management.

• Candidate must be detail orientated and demonstrate a high regard for operational excellence 

• Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans

• Experience in credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures.

• Ability to create and maintain partnerships with multiple stakeholders

• Proficient in Word, PowerPoint and excel analytics

• Ability to work independently and self-manage

• Strong communication skills, including the ability to partner and build consensus with remote stakeholders

• Demonstrated ability to manage and track issues to resolution

• Ability to collaborate with stakeholders with divergent views to develop common solutions

• Ability to lead and execute with a positive, energetic attitude and in turn creating followership.

Desired Skills:

• Strong interest in FinTech and ideally tangible experience in the software delivery life cycle

• A proven record of developing creative solutions to complex problems, challenging the status quo, and advocating for change

• Experience working with SalesForce, nCino, CreditCenter, Remedy, and/or JIRA

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

• The successful candidate will play a critical role in supporting the Wholesale Credit Strategy organization by facilitating the deployment and adoption of Credit Center. 

• Candidate will support the deployment of Credit Center through the onsite and virtual support of the new user community with platform and process workflow questions, constraints and issue resolution with a specific focus on underwriting and supporting roles.

• Candidate will assist in training associates to assure the core competencies of the target state platform and process design is effectively taught

Key responsibilities

• Candidate will obtain and organize user feedback, issues and incidents and relay the feedback to the centralized team 

• Gather VOA, identify themes, and form recommendations to the  platform and process team in addition to technology to address barriers to adoption

• Candidate will either have or gain proficiency within the Credit Center application and/or the target state Process Design in order to facilitate the onsite deployment of our target state platform.

• Candidate will have the specific responsibility of addressing end user questions and conduct hands on training in order to build a level of proficiency with the end user

• Candidate will obtain and organize user feedback focusing on the end to end business workflow including credit underwriting, collateral data capture, credit fulfillment and all associated monitoring and relay the feedback to the centralized team 

• Candidate will be required to interact with key program stakeholders such as the platform and process design teams, technology and change management to facilitate solutions and immediate remedies to any constraints discovered during deployment

• Candidate will be a champion for change, leading with a positive attitude and creating followership within the end user community.

• Some  travel may be required

*Required Skills: “Must” have these skills to be minimally qualified.

• 5+ years’ experience in either credit underwriting, credit operations, technology, process design or project management.

• Candidate must be detail orientated and demonstrate a high regard for operational excellence 

• Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans

• Experience in credit underwriting, monitoring and collateral analysis and familiar with credit policy and procedures.

• Ability to create and maintain partnerships with multiple stakeholders

• Proficient in Word, PowerPoint and excel analytics

• Ability to work independently and self-manage

• Strong communication skills, including the ability to partner and build consensus with remote stakeholders

• Demonstrated ability to manage and track issues to resolution

• Ability to collaborate with stakeholders with divergent views to develop common solutions

• Ability to lead and execute with a positive, energetic attitude and in turn creating followership.

Desired Skills:

• Strong interest in FinTech and ideally tangible experience in the software delivery life cycle

• A proven record of developing creative solutions to complex problems, challenging the status quo, and advocating for change

• Experience working with SalesForce, nCino, CreditCenter, Remedy, and/or JIRA

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21075149

Band: H5

Manages People: No

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Rebecca Loeb

Referral Bonus:

0

Street Address

Primary Location:
620 S Tryon St, NC, Charlotte, 28255