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Production Support Lead, Core Technology Infrastructure

Pennington, New Jersey;

Job Description:

Role Summary: The Production Support will respond in a timely manner to production incidents as they occur.  Must have the ability to communicate to all levels of the business.  The position requires evening and weekend hours on a rotation.

Application Production Services provide production management services to Document and Card Production Services Technology business partners to ensure daily delivery of technology functions that serves those business lines.

  • Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.

  • Send out timely and effective user communications.

  • Prioritize or engage management in situations when prioritization is a challenge.

  • Lead meetings and triage calls.

  • Identify incident root cause and corrective actions.

  • Implement automation and performance improvement.

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Production support experience is a must.

  • Must have excellent oral and written communication skills.

  • Experience with automation and simplification of tasks.

  • Work with senior management and stakeholders to identify problems, suggest solution and implement improvements.

  • Ability to communicate well to other members across the verticals.

  • Willing to work in shifts and on weekends

  • Hands on experience with Windows/UNIX and Shell Scripting as well as mainframe/JCL.

  • Hands on experience with Database like MS SQL.

  • Experience in monitoring tools like Siteminder, Introscope, Splunk and AppDynamics

Required Skills

  • 5 or more years IT experience

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Production support experience

Desired Skills:

  • Windows, Unix, IBM Mainframe, MS SQL Server, Java/J2EE, Weblogic, MQ, Change Management, Incident/Problem Management, Release Management, and Request Management.

  • Must have excellent oral and written communication skills.

  • Experience with automation and simplification of tasks.

  • Work with senior management and stakeholders to identify problems, suggest solution and implement improvements

  • Ability to communicate well to other members across the verticals.

  • Strong knowledge of Windows, UNIX, LINUX and Shell scripting.

  • Knowledge of IBM Mainframe, JCL, NDM.

  • Strong knowledge of Data Transfer Services concepts and tools.

  • Strong knowledge of networking such as DMZ and FDNS.

  • Experience using IBM/WebSphere MQ.

  • Ability to run basic to complex queries in SQL.

  • Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible.

  • Knowledge of Prod/Contingency patching process for supporting them during patch cycle.

  • Ability to multi-task and provide weekend support on a rotational basis.

  • Knowledge of ITIL framework including ITSM – Incident, Change and Problem management.

Job Band:

H5

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Role Summary: The Production Support will respond in a timely manner to production incidents as they occur.  Must have the ability to communicate to all levels of the business.  The position requires evening and weekend hours on a rotation.

Application Production Services provide production management services to Document and Card Production Services Technology business partners to ensure daily delivery of technology functions that serves those business lines.

  • Keep schedules, make tight deadlines, work timely and independently. The expectation is that this person will be responsible for day to day operations keeping the system healthy.

  • Send out timely and effective user communications.

  • Prioritize or engage management in situations when prioritization is a challenge.

  • Lead meetings and triage calls.

  • Identify incident root cause and corrective actions.

  • Implement automation and performance improvement.

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Production support experience is a must.

  • Must have excellent oral and written communication skills.

  • Experience with automation and simplification of tasks.

  • Work with senior management and stakeholders to identify problems, suggest solution and implement improvements.

  • Ability to communicate well to other members across the verticals.

  • Willing to work in shifts and on weekends

  • Hands on experience with Windows/UNIX and Shell Scripting as well as mainframe/JCL.

  • Hands on experience with Database like MS SQL.

  • Experience in monitoring tools like Siteminder, Introscope, Splunk and AppDynamics

Required Skills

  • 5 or more years IT experience

  • Day to day task requires the ability to solve production down situations under tight SLA deadlines. Root cause and problem resolution follow-up

  • Production support experience

Desired Skills:

  • Windows, Unix, IBM Mainframe, MS SQL Server, Java/J2EE, Weblogic, MQ, Change Management, Incident/Problem Management, Release Management, and Request Management.

  • Must have excellent oral and written communication skills.

  • Experience with automation and simplification of tasks.

  • Work with senior management and stakeholders to identify problems, suggest solution and implement improvements

  • Ability to communicate well to other members across the verticals.

  • Strong knowledge of Windows, UNIX, LINUX and Shell scripting.

  • Knowledge of IBM Mainframe, JCL, NDM.

  • Strong knowledge of Data Transfer Services concepts and tools.

  • Strong knowledge of networking such as DMZ and FDNS.

  • Experience using IBM/WebSphere MQ.

  • Ability to run basic to complex queries in SQL.

  • Deployment tools like Repliweb, HP DMA, Jenkins, UDeploy & Ansible.

  • Knowledge of Prod/Contingency patching process for supporting them during patch cycle.

  • Ability to multi-task and provide weekend support on a rotational basis.

  • Knowledge of ITIL framework including ITSM – Incident, Change and Problem management.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21075106

Band: H5

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Edward Paffendorf IV

Referral Bonus:

0