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Assistant Vice President / Vice President, Global Wholesale Banking Application Support, Chief Technology Organization

Singapore, , Singapore

Job Description:

Your background

  • Experienced and strong leader who can drive and implement change across the team and the application/technology they will be responsible for
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL scripts, SQL Server, Oracle databases, .Net and JAVA
  • Experience in application support processes including incident management, release management, risk governance, etc
  • Strong investigative approach to issues in order to perform root cause analysis
  • Desire to learn new applications, tools and technology
  • Experience with industry standard monitoring and ticketing tools – Remedy, Splunk, AppDynamics
  • Experience in performance tuning
  • Must display knowledge and experience in problem and conflict management
  • Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified
  • Strong mindset and approach to risk management
  • Ability to work with stakeholders in business and technology groups who are based in various locations as required
  • Excellent verbal and written communication skills

Desired Job Skills

  • Knowledge of payments applications
  • Experience in project management
  • Experience in production support
  • Vendor Management
  • ITIL v3 Foundation.

What you can expect

Background: The role is an application production support resource in APAC GWB CTO production support team. The selected candidate will work closely with incident management team, release management team, risk team and our CIO partners.

In addition to the day to day production support of applications, the role will require a strong technical lead who can coordinate and organize the workload of the team based on requests coming in to the team and work towards sustaining a stable environment and operational excellence, identify and implement improvements across the GWB estate, contribute to the delivery of key initiatives, as well as fulfilling regulatory assessments and audit related requests. 

It should be noted that the role would require individual to work occasional weekends and evenings to support change release and project activities

What you will do

Application Support:

  • Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms
  • Troubleshoot issues on all associated applications and run bridges during incidents insuring all required individuals are on the call and are actively seeking to resolve the issue(s)
  • Strong understanding of change and problem management processes
  • Identify and implement opportunities for automation of manual activities
  • Document and maintain procedures used to resolve issues
  • Fulfill audit and regulatory requests
  • Reporting regular updates to the business and management as required
  • Continually look for process improvement opportunities

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

  • Experienced and strong leader who can drive and implement change across the team and the application/technology they will be responsible for
  • Strong background in UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL scripts, SQL Server, Oracle databases, .Net and JAVA
  • Experience in application support processes including incident management, release management, risk governance, etc
  • Strong investigative approach to issues in order to perform root cause analysis
  • Desire to learn new applications, tools and technology
  • Experience with industry standard monitoring and ticketing tools – Remedy, Splunk, AppDynamics
  • Experience in performance tuning
  • Must display knowledge and experience in problem and conflict management
  • Dedicated in process improvements and tool improvements to make the entire project execution more efficient and simplified
  • Strong mindset and approach to risk management
  • Ability to work with stakeholders in business and technology groups who are based in various locations as required
  • Excellent verbal and written communication skills

Desired Job Skills

  • Knowledge of payments applications
  • Experience in project management
  • Experience in production support
  • Vendor Management
  • ITIL v3 Foundation.

What you can expect

Background: The role is an application production support resource in APAC GWB CTO production support team. The selected candidate will work closely with incident management team, release management team, risk team and our CIO partners.

In addition to the day to day production support of applications, the role will require a strong technical lead who can coordinate and organize the workload of the team based on requests coming in to the team and work towards sustaining a stable environment and operational excellence, identify and implement improvements across the GWB estate, contribute to the delivery of key initiatives, as well as fulfilling regulatory assessments and audit related requests. 

It should be noted that the role would require individual to work occasional weekends and evenings to support change release and project activities

What you will do

Application Support:

  • Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms
  • Troubleshoot issues on all associated applications and run bridges during incidents insuring all required individuals are on the call and are actively seeking to resolve the issue(s)
  • Strong understanding of change and problem management processes
  • Identify and implement opportunities for automation of manual activities
  • Document and maintain procedures used to resolve issues
  • Fulfill audit and regulatory requests
  • Reporting regular updates to the business and management as required
  • Continually look for process improvement opportunities

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21074974

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Harry Daudhar

Referral Bonus:

0

Street Address

Primary Location:
2 HARBOURFRONT PLACE, #02-01, Singapore, 098499