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Assistant Vice President / Vice President, FX Support Applications Service Desk Professional Markets

HONG KONG ISLAND, , Hong Kong

Job Description:

Your background

Required:

  • Experience with Front Office/Desk Support
  • Knowledge of the FX business – Products, flows, Pricing, RFQs trading principles
  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)
  • Enterprise Monitoring – ITRS Geneos, Splunk
  • Excellent communication skills and a sense of urgency essential
  • Operating systems – Linux primarily - ability to navigate the operating system
  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Job scheduling (Autosys, Crontab, Jenkins )
  • Resilience – must be resilient and confident working in a high pressure Front Office trading environment

Required business expertise would include:

  • Product knowledge – Preferably an FX subject matter expert with a demonstrated history of supporting the following: FX products like Spot, Forward, Swaps, Options, NDFs (Non-Deliverable forwards). Various types of orders like Market, Take Profit, Stop loss, Fixing etc.
  • Pricing logic – Spreads, Mark-ups, Spot/Forward points calculation.
  • Understanding of trade Risk/Position/PnL
  • End-to-end knowledge of different trade-lifecycles (e.g. pricing, execution, booking, settlement )

Preferred having knowledge of:

  • Scripting languages: Unix Shell, Python
  • FIX protocol
  • KDB
  • Splunk / AppDynamics

What you can expect

The MAPS ETS FX group provide frontline technical application support interfacing with Sales & Trading groups for our FX trading platforms. Electronic FX Trading comprises of advanced & complex set of applications working seamlessly within an ecosystem. Functionalities include client trade execution, price distributions, algorithmic orders management, automatic hedging, risk management and business intelligence. To ensure we maintain high-performance reliability of our system, the group needs to continuously evolve our monitoring systems to meet changing business needs. The team has regular direct contact with multiple FX trading business located in APAC and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams

What you will do

  • Part of the FX Support Team for FX business users
  • Providing high class Support to end-users for all Trading issues
  • Ownership and delivery of on-boarding support of or processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 
  • Monitoring of critical trading system environments
  • Troubleshooting system issues in a high demand environment
  • Proactive identification and resolution of problem hotspots
  • Identification of stability issues and owning/driving improvements
  • Tracking of support effort to enable effective issue hotspot reporting
  • Incident and Problem Management
  • Productivity Improvement - Identifying opportunities to simplify and improve processes

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Job Band:

H5

Shift: 

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

Your background

Required:

  • Experience with Front Office/Desk Support
  • Knowledge of the FX business – Products, flows, Pricing, RFQs trading principles
  • Understanding of Infrastructure disciplines (networking, server, storage, messaging)
  • Enterprise Monitoring – ITRS Geneos, Splunk
  • Excellent communication skills and a sense of urgency essential
  • Operating systems – Linux primarily - ability to navigate the operating system
  • Performed in a role that demonstrates application of the key ITIL principles Incident, Problem, Service Request and Event Management etc.
  • SQL (intermediate level: multi-table joins, grouping results, stored procedures)
  • Job scheduling (Autosys, Crontab, Jenkins )
  • Resilience – must be resilient and confident working in a high pressure Front Office trading environment

Required business expertise would include:

  • Product knowledge – Preferably an FX subject matter expert with a demonstrated history of supporting the following: FX products like Spot, Forward, Swaps, Options, NDFs (Non-Deliverable forwards). Various types of orders like Market, Take Profit, Stop loss, Fixing etc.
  • Pricing logic – Spreads, Mark-ups, Spot/Forward points calculation.
  • Understanding of trade Risk/Position/PnL
  • End-to-end knowledge of different trade-lifecycles (e.g. pricing, execution, booking, settlement )

Preferred having knowledge of:

  • Scripting languages: Unix Shell, Python
  • FIX protocol
  • KDB
  • Splunk / AppDynamics

What you can expect

The MAPS ETS FX group provide frontline technical application support interfacing with Sales & Trading groups for our FX trading platforms. Electronic FX Trading comprises of advanced & complex set of applications working seamlessly within an ecosystem. Functionalities include client trade execution, price distributions, algorithmic orders management, automatic hedging, risk management and business intelligence. To ensure we maintain high-performance reliability of our system, the group needs to continuously evolve our monitoring systems to meet changing business needs. The team has regular direct contact with multiple FX trading business located in APAC and will have the opportunity to interact with traders, salespeople, business management (COO), application development teams and multiple infrastructure teams

What you will do

  • Part of the FX Support Team for FX business users
  • Providing high class Support to end-users for all Trading issues
  • Ownership and delivery of on-boarding support of or processes into the MAPS organization
  • Build and maintain strong partnerships with business stakeholders, application development teams and infrastructure contacts 
  • Monitoring of critical trading system environments
  • Troubleshooting system issues in a high demand environment
  • Proactive identification and resolution of problem hotspots
  • Identification of stability issues and owning/driving improvements
  • Tracking of support effort to enable effective issue hotspot reporting
  • Incident and Problem Management
  • Productivity Improvement - Identifying opportunities to simplify and improve processes

About Bank of America

Our purpose as a firm is to make financial lives better, through the power of every connection. Across the world, we partner with leading corporate and institutional investors through our offices in more than 35 countries. In the U.S. alone, we serve almost all of the Fortune 500 companies and approximately 67 million consumer and small-business clients. We provide a full suite of financial products and services, from banking and investments to asset and risk management. We cover a broad range of asset classes, making us a global leader in corporate and investment banking, sales and trading.

Connecting Asia Pacific to the world

Our Asia Pacific team is spread across 19 cities in 12 markets. We are focused on connecting Asia to the world and the world to Asia, using our global expertise to ensure success is shared between us, our clients and our communities. Our regional footprint covers 12 currencies, more than a dozen languages and five time zones, placing us firmly among the region’s leading financial services companies.

Learn more about this role

Full time

JR-21074935

Band: H5

Manages People:

Manager:

Talent Acquisition Contact:

Harry Daudhar

Referral Bonus:

0

Street Address

Primary Location:
2 QUEEN'S RD, HONG KONG ISLAND