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Talent Acquisition Manager - Client Services & Collections and Retail Transformation

Charlotte, North Carolina;

Job Description:

The Talent Acquisition Manager for Client Services & Collections and Retail Transformation will be highly regarded with an excellent track record in his or her current environment. The position will be responsible for developing and maintaining strong relationships with Business Executives and Human Resources leaders to provide strategic direction and tactical execution of talent acquisition strategy and support and drive business objectives. This is a high impact role supporting a fast paced organization that has a strong talent mindset. The successful candidate must possess mature and sound judgment, integrity, and self-confidence with a strong desire to succeed.

Key Responsibilities:

  • Serve as the primary relationship manager from lateral talent acquisition to the Client Services & Collections and Retail Transformation

  • Manage the end to end staffing process for all US hires, including hiring plans for the specific business lines, aligning resources, meeting class hiring requirement and ensuring a strong process that reduces risk.

  • Develop appropriate and consistent communication routines with hiring Executives to ensure a client and candidate centric recruiting experience.

  • Provide advice, counsel and information to the businesses to enable them to improve their ability to attract strong talent to the firm and best leverage available resources.

  • Ensure candidates receive a best in class experience at all touch points throughout the recruitment process.

  • Understand the talent profile for success internally as well as external talent market

  • Develop and implement strategies to broaden our diversity pipeline. Support diversity efforts through search work.

  • Manage a team Provide coaching to improve performance and promote growth and development.

  • Influence and shape the future direction of recruitment approach and methods.

  • Ensure strong compliance in the hiring process.

  • Strategic go to market approach to attract and retain talent

  • Ability to report out on results and tell the storyEnterprise Role Overview

Leads TA function, directly managing FTE resources for large and/or complex LOB(s). Owns the senior level client relationship, the end to end staffing solutions, contracts/sets clear expectations with clients, including staffing priorities, diversity plans and targets. Knows the clients business end-to-end (strategy, financials, drivers). Directs professional, technical, and overtime eligible recruiting policy and activities for assigned large business unit or multiple, diverse business units. Manages staffing levels to meet quality and timeliness goals. 7-10 years of recruiting experience preferred.

Required Knowledge, Skills and Key Leadership Characteristics:

  • Minimum 10 years of experience in Talent Acquisition or Human Resources in a large complex financial services organization or comparably demanding environment with a proven track record of advancement, leadership and business success.

  • Previous experience in or in support of Contact Center environments.

  • Excellent client relationship skills. Business focused proactive approach to recruiting work. Ability to quickly establish credibility with line executives.

  • Deep understanding of recruitment processes, including experience with candidate sourcing tools and methods; strong ability to assess and select talent; strong negotiation skills and attention to detail required. Knowledge of applicant tracking systems and other data management tools desired.

  • Strong interpersonal skills and organizational savvy; listens and communicates in a direct, succinct manner; able to navigate within a large corporate environment and influence key internal clients and stakeholders.

  • Consulting, project management and process thinking abilities. Can plan, build and execute (often simultaneously).

  • Thrives in fast-paced, high intensity environment with multiple competing demands. Strong work ethic and drive for results.

  • Strong ability to collaborate and work within a team context; able to coach and motivate team members within a production environment.

  • Strong strategic thinking and analytical skills.

  • Practical, results-oriented, business perspective.

  • Professional demeanor; outstanding communication and presentation skills.

  • Unquestionable business and personal integrity, and values congruent with those of the organization.

Desired Knowledge, Skills and Key Leadership Characteristics:

  • A Bachelor’s Degree in HR Management or a related field.

Job Band:

H4

Shift: 

1st shift (United States of America)

Hours Per Week:

40

Weekly Schedule:

Referral Bonus Amount:

0

Job Description:

The Talent Acquisition Manager for Client Services & Collections and Retail Transformation will be highly regarded with an excellent track record in his or her current environment. The position will be responsible for developing and maintaining strong relationships with Business Executives and Human Resources leaders to provide strategic direction and tactical execution of talent acquisition strategy and support and drive business objectives. This is a high impact role supporting a fast paced organization that has a strong talent mindset. The successful candidate must possess mature and sound judgment, integrity, and self-confidence with a strong desire to succeed.

Key Responsibilities:

  • Serve as the primary relationship manager from lateral talent acquisition to the Client Services & Collections and Retail Transformation

  • Manage the end to end staffing process for all US hires, including hiring plans for the specific business lines, aligning resources, meeting class hiring requirement and ensuring a strong process that reduces risk.

  • Develop appropriate and consistent communication routines with hiring Executives to ensure a client and candidate centric recruiting experience.

  • Provide advice, counsel and information to the businesses to enable them to improve their ability to attract strong talent to the firm and best leverage available resources.

  • Ensure candidates receive a best in class experience at all touch points throughout the recruitment process.

  • Understand the talent profile for success internally as well as external talent market

  • Develop and implement strategies to broaden our diversity pipeline. Support diversity efforts through search work.

  • Manage a team Provide coaching to improve performance and promote growth and development.

  • Influence and shape the future direction of recruitment approach and methods.

  • Ensure strong compliance in the hiring process.

  • Strategic go to market approach to attract and retain talent

  • Ability to report out on results and tell the storyEnterprise Role Overview

Leads TA function, directly managing FTE resources for large and/or complex LOB(s). Owns the senior level client relationship, the end to end staffing solutions, contracts/sets clear expectations with clients, including staffing priorities, diversity plans and targets. Knows the clients business end-to-end (strategy, financials, drivers). Directs professional, technical, and overtime eligible recruiting policy and activities for assigned large business unit or multiple, diverse business units. Manages staffing levels to meet quality and timeliness goals. 7-10 years of recruiting experience preferred.

Required Knowledge, Skills and Key Leadership Characteristics:

  • Minimum 10 years of experience in Talent Acquisition or Human Resources in a large complex financial services organization or comparably demanding environment with a proven track record of advancement, leadership and business success.

  • Previous experience in or in support of Contact Center environments.

  • Excellent client relationship skills. Business focused proactive approach to recruiting work. Ability to quickly establish credibility with line executives.

  • Deep understanding of recruitment processes, including experience with candidate sourcing tools and methods; strong ability to assess and select talent; strong negotiation skills and attention to detail required. Knowledge of applicant tracking systems and other data management tools desired.

  • Strong interpersonal skills and organizational savvy; listens and communicates in a direct, succinct manner; able to navigate within a large corporate environment and influence key internal clients and stakeholders.

  • Consulting, project management and process thinking abilities. Can plan, build and execute (often simultaneously).

  • Thrives in fast-paced, high intensity environment with multiple competing demands. Strong work ethic and drive for results.

  • Strong ability to collaborate and work within a team context; able to coach and motivate team members within a production environment.

  • Strong strategic thinking and analytical skills.

  • Practical, results-oriented, business perspective.

  • Professional demeanor; outstanding communication and presentation skills.

  • Unquestionable business and personal integrity, and values congruent with those of the organization.

Desired Knowledge, Skills and Key Leadership Characteristics:

  • A Bachelor’s Degree in HR Management or a related field.

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Learn more about this role

Full time

JR-21074543

Band: H4

Manages People: Yes

Travel: Yes, 5% of the time

Manager:

Talent Acquisition Contact:

Brett Stoner

Referral Bonus:

0